Quality Management Nurse Consultant - Phoenix AZ

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Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This is a fulltime Quality Management Nurse Consultant opportunity within Arizona. The working schedule is Monday- Friday 7:00am - 3:30pm AZT.

Candidates will be required to travel. Candidate must have reliable transportation and be willing and able to drive within assigned geographic area (maximum of 60 miles) about 25-50% of the time.

The QM Nurse Consultant is a work at home role. Experienced HEDIS record review nurse will be responsible for obtaining, reviewing, abstracting, and data entering medical records utilized for HEDIS ® supplemental data processes. Candidate must understand the NCQA HEDIS ® technical specifications for the designated HEDIS ® supplemental data measures, be able to apply understanding of the technical specifications in the process to review, abstract, and data enter supplemental data, collaborate with the health plan HEDIS ® project managers and other health plan departments (which may include but is not limited to member services, provider relations and integrated care management) to achieve the common goal of improving member outcomes, as measured by the HEDIS®/STAR measures. Must be comfortable accessing a variety of EMR systems remotely to obtain and abstract medical record data per specifications.

• Within the State of Arizona, may need to conduct onsite visits to obtain, review, abstract, and data enter all medical record data for large groups/groups that request an onsite visit.

• Reviews documentation and abstracts compliant medical record data for entry into supplemental data tool.

• Typical office working environment with productivity and quality expectations.

• Professional customer service demeanor a plus as staff may be required to contact the providers of record, vendors, or internal Aetna departments to obtain additional information.

• Commands a comprehensive knowledge of NCQA HEDIS and STARS Measures for both Medicare and Medicaid, with recent experience in the annual HEDIS audit.

• Staff will work on a variety of electronic tools and must be comfortable with technology and Microsoft Word, Adobe Acrobat, and Windows 10.

• High level of accuracy and attention to detail are a must for this position.

• The ideal candidate is self-motivated and comfortable working under tight deadlines.

• Professional demeanor, good work ethic, and self-motivated

• Conscientious problem solver, willing to learn, takes personal pride in their work performance/accuracy

• Proven organizational and time management skills required

• Excellent verbal communication skills-clear, concise and appropriate required

• Experience with a variety of EMR systems highly preferred.

• Computer literacy and demonstrated proficiency is preferred in order to navigate through internal/external computer systems, Adobe, and MS Office Suite applications, including Word and Excel.

• • Telework requires the ability to self-motivated and be a proactive employee. Volume and accuracy expectations will be communicated and are expected to be met. Work requires the ability to read and interpret medical record documentation, both computer-generated and handwritten. Siting at a workstation for extended periods of time typing on the computer. Ability to multi-task, prioritize and effectively adapt to a fast-paced changing environment. Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. Effective communication skills, both verbal and written.

Required Qualifications

• Active and unrestricted Arizona or compact state RN license

• Candidate must reside in Phoenix, AZ or the surrounding area

• Willing and able to drive within assigned geographic area (maximum of 60 miles) about 25-50% of the time and have reliable transportation

• 3+ years of clinical experience as a RN

• 3+ years experience reading and interpreting medical records, including handwritten records

• 3+ years experience documenting electronically using keyboard and multiple computer screens-- navigating through internal/external computer systems, and MS Office Suite applications, including Word and Excel

Education

• Associates Degree in Nursing or higher required

Pay Range

The typical pay range for this role is

$54,095.60 - $116,760.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 02/01/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.