Quality Analyst II-Warranty

Quality Analyst II-Warranty

Country/Region: US

Location

Auburn Hills, MI, US, 48326

Req ID 75847 | Auburn Hills, United States ZF CV Systems North America LLC

Job Description

This position can be filled in Auburn Hills, MI or Gray Court, SC or Lafayette, IN.

What you can look forward to as a Quality Analyst

• Work effectively with customers using effective corrective action & adjudication processes to ensure adherence to warranty agreements and contracts. This includes but is not limited to:

• Communicating with customers and warranty technicians

• Tracking of claims (importing, database cleanup and matching claims to open recovery)

• Review of customer contracts and terms

• Issue warranty payments to OEMs and fleets

• Maintain detailed records of customer returns

• Work with Receiving, Accounting, Customer Care & Warranty Manager on receipt of returned parts for payment

• Perform auditing of SAP to Warranty DB credits and debits

• Communicate and assist engineering staff throughout the warranty processes to ensure timely dispensation

• Collaborate with warranty administrative support position to maintain processing of claims within customer time requirements, writing credits and claim record retention

• Strong desire and/or knowledge of continuous improvement required

Your Profile as a Quality Analyst

• College degree required (technical associate's degree, bachelor's degree preferred)

• Minimum of two years data processing and reporting experience, preferably in a manufacturing setting

• Experience in warranty/quality processes preferred, General accounting experience preferred

• Proficiency with MS Excel & MS Word software required

• MiniTAB and MS Access knowledge a plus

• Excellent verbal and written communication skills critical

• Ability to communicate effectively and professionally with various internal departments and customers

• Basic Knowledge of 8D process is a plus

Why you should choose ZF:

• A supportive collaborative team environment

• Annual Incentive Plan

• Paid Vacation

• Personal Time

• 401k Plan

• Health Care Benefits

• Paid Holidays (13 fixed holidays)

• A Hybrid Work Schedule (2 days remote/3 days onsite)

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Quality Analyst-Warranty and apply now!

Contact

Samantha Ariens

DIVERSITY COMMITMENT

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: