Publishing Support Specialist (5-Month Assignment)

Overview:

Radio Free Asia

The Publishing Support specialist will work across editorial and technology teams to help RFA journalists most effectively and efficiently create and release content, and to troubleshoot problems when they arise. The person in this role on our Technical Operations team will be a key player in RFA’s rollout of new publishing technology over the next year, including a new content-management system, new media asset management system and other technology. 

This is a 5-month assignment position, following a 3-day/week in our Washington DC office, 2-day/week remote hybrid work arrangement. 

Responsibilities:

• Become an expert super-user in the technologies RFA teams use to create and publish content

• Train editorial staff to use RFA technologies, from our CMS to our MAM to other tools

• Create training materials and documentation to help editorial teams build their understanding of our systems

• Provide live and on-call support for teams of journalists as they publish material from our bureaus around the world. This will require evening and weekend work as assigned

• Work with web developers, product managers, and others to track issues that our users encounter and ensure they’re resolved

• Help onboard new technologies as they’re added to RFA’s publishing pipelines

Qualifications:

• Associate’s, BS or BA degree in computer science or related field; experience in lieu of degree considered.

• Minimum of 3 years experience on a support or help desk, helping customers with varying levels of technical savvy understand complex systems.

  Experience supporting customers on a content-management system, especially within a news organization, is highly desired.

• Minimum of 3 years experience training teams to use complex systems

• Experience working with development teams who create and maintain complex systems

• An approachable, professional demeanor and ability to react to technical issues with speed and empathy

• Experience writing documentation that explains technical concepts for a non-technical audience

• Ability to collaborate across departments in a multilingual newsroom and with teams across multiple time zones

• Proficiency in one or more of the languages spoken by RFA audiences is a plus, but not required

• Previous experience working with a news organization is highly desired, but not required.

Application Instruction: Pleas submit your application to ~~~. Applications submitted outside of this method (including directly on this site) will not be considered. 

Salary: $35-38/Hour. Expected to work 40 Hours/Week. 

Physical Demands:

Candidates must meet the physical demands and work environment characteristics to perform the job's essential functions. Reasonable accommodations are available for individuals with disabilities.

Physical Demands: While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear. Employees must occasionally lift up to five pounds. Work Environment: Typical indoor office environment.

Disclaimer:

This description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, and skills required.