Project Manager (Retail Store Opening)

Job Title

Project Manager (Retail Store Opening)

Job Description

We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Remote

Summary: This New Store Opening (NSO) project manager will oversee the opening of stores for our retail client (Food and restaurant business). We need someone who has previous experience with new store openings and managing about 15-20 sites. This is a remote opportunity within the United States. You must be willing to travel as needed for site locations openings and various milestones.

Responsibilities:

• NSO project main point of contact to ensure consistency and best practices across store openings

• Responsible for completion of on-site project operations-readiness checklists

• Responsible for resolution of project delays to keep project on schedule

• Attend NSO calls/meetings

• Follow new store opening procedures and playbooks for completion

• Coordinate with IT, HR and other support groups to ensure proper set up of store systems

• Complete the New Store Opening scorecard, including reporting, and analysis

• Work with cross-functional teams on continuous improvement initiatives

• Work with cross-functional teams to assist coordination of training, around equipment, systems, and overall store operations pre and post opening

• Support retail team/stores daily as needed and assigned post openings

• Completion of AD HOC Operational and Systems projects during non-store opening time

• Interact with multiple departments Real Estate, Design, Construction, Operations, Marketing, Supply Chain, IT, and Finance to ensure on-time and successful opening of all company operated stores.

• This is a highly visible role, working with all levels of our retail client.

• The role is mission-critical, as NSO growth is a primary focus right now for our client.

Qualifications:

• Minimum of 7+ years of experience as a PM with similar background and retail experience

• Act as a main point of contact on-site and offer operational support to cross-functional business partners and Field Management, throughout the new store

• opening (NSO) process.

• Work with the NSO process from end to end, to ensure successful store openings

• Experience with retail NSOs, and Microsoft Project

• In terms of a personality/style fit for the role, "collaborative", "reliable", and "organized" are the key characteristics

• Coordination of new store openings (NSO) around 15-20 previously.

• Manage the schedules for each location

• Monitor progress of team members from multiple departments.

• Additionally, the role has some direct responsibility for the ordering, shipment, and oversight of the installation of the store's IT equipment, working with client's technology partners.

#ConcentrixCatalyst

Location

USA, NE, Work-at-Home

Language Requirements

Time Type

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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