Project Manager - Microfluidics Production Machines

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Position Summary: The goal of the Project Manager (PM) is to provide a high-level Project Management service(s) to our Customers, Channel Partners, Sales Team, Engineering Team and Operations Team on more complex MF Production Machine orders. It is a critical role, that will act as a liaison between the Customer, Channel Partner, Sales, Engineering and our Waterloo factory. In order to achieve this, the PM will partner with Sales and Channel Partners and take ownership of projects from the point of Order Entry, and sometimes earlier at the time of Inquiry, managing the project through various upstream and downstream milestones, ensuring project timelines and deliverables are met, and helping to reduce any delays in the order workflow process.

Reports To: Operations Leader

Essential Functions:

Position requirements include, but are not limited to:

• Review and checking of project information provided from RFQ, through point of order, to project completion, shipping, and start-up.

• Manage projects through all upstream and downstream process steps, working with Commercial, Engineering and Operational teams as necessary to ensure timely completion of milestones, with communication of schedule changes to Customers, Sales, and Channel Partners.

• Regular reporting to Management on customer relations and project performance

• Management of project on time delivery and communications between departments. Monitor OTD KPI as measured from by quoted lead time versus actual.

• Providing clear and thorough technical information and support to internal departments as required to execute the contract

• Ensure all requirements (specs) are managed and controlled effectively and with the boundaries of individual projects

• Influence the use of standard systems and products to meet application requirements

• Ensure compliance and documentation responsibilities are adhered to as required by individual projects

• Manage external and internal customer communication (single point of contact)

• Continuous development of internal systems and procedures as required by your areas of responsibilities

Competencies:

• A Customer Obsession Mindset and passion for technical sales and commercial-oriented project management is required

• Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required

• Excellent verbal and written communication and organizational skills are required

• 3-5+ years of Project Management experience highly desired

• Familiarity with ERP Systems strongly desired. JDE ERP experience preferred.

• Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding. A familiarity with Lead Principles is strongly preferred.

Organizational Relationships:

• Must interface effectively and regularly with: Finance, Operations, Engineering, Sales, Global Customers, and Channel Partners

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's degree

• 3-5+ years of related experience in Sales / Marketing, Product Development, Project Management, and/or Technical Support roles in a global Capital Equipment space.

• Outstanding customer facing communications and interaction skills.

• Experience managing capital equipment sales via a network of independent Channel Partners is strongly preferred

• Prior experience in a manufacturing

• Technical degree strongly preferred

Computer Skills:

• Proficient computer user with experience using Microsoft Office and the ability to learn new programs

Other Qualifications:

• Excellent presenter with the ability to judge audience needs to communicate messaging effectively and concisely.

• Self-motivated and goal-oriented person who thrives with independent work.

• A relationship builder within all levels of the organization who can work well with a diverse group of individuals.

• Excellent communication skills in both verbal and written forms

• Attentive to detail

• Strong analytical skills and comfortable dealing with quantitative data

• Creative problem solver, with the ability to recommend and implement solutions

• Strong project manager

• Trustworthy and able to handle confidential and sensitive information.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Stand, Walk and/or Sit 95% of the time

• Use hands to handle, reach and feel: 80% of the time

• Talk and hear 100% of the time

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to the following environmental conditions:

• Office or Manufacturing environment

IDEX MPT Inc is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at ~~~ for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Operations

Business Unit: Microfluidics