• Program Manager

    FedWriters, Inc. • Washington, DC 20531

    Job #2815667341

  • Overview:

    FedWriters is building a team to operate OJP's Response Center and Library Services, providing high-quality information assistance through a customer service center, virtual library database, and research services to support justice system professionals and the public. As a Program Manager, you will lead the overall delivery of OJP's Response Center and Library Services, ensuring high-quality customer service, efficient operations, and effective coordination with OJP stakeholders.

    FedWriters is expanding rapidly and has been recognized as a 2024 Top Workplace by Washington Post, offering excellent growth opportunities in a collaborative environment.

    This full-time remote position will work Monday through Friday, 10am to 6pm Eastern and

    may be requested to be at OJP periodically for briefings, meetings, and coordination purposes.



    This position is contingent upon contract award

    Responsibilities:

    • Ensure all tasks and subtasks within the response center and library services contract are completed on time and within budget

    • Maintain high satisfaction levels with the OJP COR, task monitors, and other OJP stakeholders

    • Coordinate efforts and communication between key staff, other contractors, OJP staff, and participating organizations

    • Participate in OJP's communications governance efforts and share information with OJP staff, leadership, and other contractor staff

    • Attend periodic meetings with COR and task monitors to review:

      • Project status and progress

      • Budget status

      • Customer satisfaction levels

      • New services and products planning

      • Issues affecting service delivery

      • Recommendations for improvements

    • Participate in monthly meetings with COR and OJP staff to review:

      • Status of open funding opportunities

      • Technical appeals received

      • Common applicant questions/issues

      • Recommendations to clarify guidance in NOFOs

    • Manage project deliverables and updates through OJP's electronic repository (SharePoint/Teams)

    • Minimize impact on OJP staffing through close coordination across projects

    Qualifications:

    • Five years of project management experience in communications, justice, or related field

    • Two years of supervisory experience

    • Bachelor's degree (or PMP certification plus four years related experience)

    • Knowledge of call center operation and library services preferred

    Why Join Our Team:

    At FedWriters, we place the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:



    • Health Insurance

    • Dental Insurance

    • Vision Insurance

    • Long-term and Short-term Disability Insurance

    • Life Insurance

    • 401(k) Plan

    • Holiday Pay

    • Paid Time Off

    FedWriters is an Equal Opportunity Employer, including disability/vets.

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