Program Manager
Valor Lorain
Full-Time
$45,000
SCHEDULE: Full Time; exempt; includes some evenings, weekends, and on-call
GENERAL STATEMENT OF DUTIES: Recruit, hire, train and supervise support staff and volunteers for assigned location. Responsible for daily shelter operations, program development and reporting requirements.
ESSENTIAL RESPONSIBILITIES:
- Conducts interviews and hires appropriate support staff and volunteers.
- Responsible for building and maintaining relationships with community organizations and groups.
- Provides supervision, development and evaluation for all support staff and volunteers; facilitates monthly staff meetings and trainings for both support staff and volunteers, as needed.
- Works with Program Staff to determine eligibility and suitability of applicants.
- Oversees Case Managers and assigns work load; maintains and reviews supportive service files.
- Assists with coordinating various activities for current clients in the shelter.
- Maintains confidential employee files and records.
- Schedules support staff and volunteers.
- Assists in the general upkeep of the shelter facility and grounds.
- Submits timely statistical reporting to Program Director for the department of Veteran Affairs, Executive Board and other stakeholders.
- Works cooperatively with the Director of Veteran's Services to ensure effective services delivery; identifies and reports problems or unmet needs to Director of Veteran Services.
- Provides on-call assistance to shelter staff as needed.
- Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
- Other duties as assigned.
QUALIFICATIONS
- Ability to model open communication, fair and equitable treatment, management of conflicts and work in a team structure.
- Knowledge of client-centered model and conflict resolution.
- Experience working with families and individuals in a residential setting.
- Must complete TB Test, CPR and First Aid training.
- Valid Ohio Driver's License and ability to meet agency requirements for driving insurability if applicable.
- Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation).
MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Bachelor's degree in Social Work or related field, and/or two years experience working in a related field.
MINIMUM EXPERIENCE REQUIREMENTS
- Educational. Management or supervisory experience preferred, requirements may be waived based on evaluation of experience
PHYSICAL REQUIREMENTS: Ability to hear and talk on the phone and/or face to face interaction required. Ability to travel to provide services in other offices and locations to meet client and agency needs.
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