Program Manager - Employee Engagement *Remote*

Program Manager - Employee Engagement Remote

Job ID

184928

Posted

17-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Data & Analytics, Project Management

Location(s)

Remote - US - Remote - US - United States of America

Program Manager - Employee Engagement

CBRE Global Workplace Solutions works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE delivers consistent, measurably outstanding outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Summary

This role will manage and maintain existing employee engagement programs as well as administer new programs outlined by account leadership. This role will need to be able to identify the data sets for review, analyze and merge the information, and summarize in a narrative and visualizations to be shared with stakeholders in order to determine progress and success of engagement programs. Once analyzed, this role will need to identify a plan forward based on the data and employee feedback, obtain stakeholder and leadership buy in, and manage the engagement project from beginning to end. This person will manage the project and all details including the build of any tools, training materials, communications drafts, reporting dashboards, and coordination with stakeholders and leadership.

Key Responsibilities

• Plan, execute, and manage annual and ad hoc employee engagement programs and activities including existing employee engagement initiatives.

• Lead cross-functional projects and programs end-to-end using a formal PMO process. Facilitates the development of a charter and integrated timeline. Ensures all functions remain on schedule and issues get resolved or escalated.

• Facilitates regular meetings to review project status for active and pending projects (project pipeline). Collaborates with core team to develop solutions and leads project team through implementation and completion.

• Responsible for reporting status of individual and groups of projects and programs. Provides appropriate levels of detail, and summarizes complex issues succinctly.

• Analyze employee data including new hire surveys, employee satisfaction surveys, exit interview feedback, and attrition data to identify trends and patterns. After analysis, identify key areas for improvement and bring recommendations to manager to share with leadership and stakeholders.

• Ability to merge multiple sets of data for employees and create a plan of action and vision for both long-term and short-term initiatives.

• Establish KPIs for engagement projects to measure the effectiveness and impact of the programs

• Manages internal (on account) and external (CBRE corporate) relationships in support of program. May contract and manage vendors. May provide consultation on projects that integrate into an organized program.

• Creates, maintains & distributes routine PMO reports, including status reports and updated Gantt charts.Ability to create graphs, charts, and infographics to help stakeholders visualize data.

• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

• Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.

• Ability to build and maintain effective professional relationships.

• Ability to comprehend, analyze, and interpret different types of business documents including complex employment contracts and other legal documents. Ability to effectively respond to inquiries or from clients, co-workers, supervisor and/or management.

• Ability to perform basic mathematical functions including percentages, discounts and commissions.

• Able to apply broad application of standards, practices and theories in solving problems.

• Strong Microsoft Word, PowerPoint and Excel skills required. Experience with, or ability to learn, Smartsheet.

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department/account.

• Bachelor's degree (BA/BS) from 4-year college or university and a minimum of 3 to 5 years of related experience.

• Professional in Human Resources (PHR) designation preferred.

• PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred.

• No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers and peers. May lead project teams and/or plan.

Why CBRE?

A culture of respect, integrity, service and excellence crafts our approach to every opportunity!

We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in!

• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.

• Work/life balance

• Competitive Pay

• Career growth global company

CBRE is an employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at ~~~ or via telephone at +~~~ (U.S.)

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $80,000 annually [or $38.46 per hour] and the maximum salary for the position is $90,000 annually [or $43.26 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ~~~ or via telephone at +~~~ (U.S.) and +~~~ (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)