Product Documentation Specialist

As a member of the Product team, you will be assigned to varied and complex initiatives that require specialized insurance and guaranteed investment product knowledge to be successful. This role combines analytical expertise with strong communication skills to ensure product documentation is clear, accurate, and accessible. You will work independently on projects and provide day-to-day consulting support, ensuring all technical aspects of product design are clearly defined and understood. You will have access to a variety of subject matter experts from the Product, Large Case, and Advanced Sales teams, and regularly connect with other internal stakeholders. You will manage multiple tasks with tight deadlines in a fast-paced environment. The role offers abundant cross-training opportunities, making it an excellent chance to apply your current skills while acquiring new ones to advance your career at Manulife. The Product Documentation team is a part of the Life Insurance, Critical Illness and Guaranteed Investment product development team. We are a group of highly knowledgeable professionals who design and maintain Manulife's individual insurance and guaranteed investment product offerings.

Position Responsibilities:

• Create and maintain easy-to-understand product documentation for insurance and guaranteed investment products.

• Follow documentation processes, uphold corporate standards in all content created work with other business units to understand and meet customer documentation needs.

• Lead the review and approval process to ensure content is accurate.

• Review and update documentation for accuracy, consistency, and ensure documents meet accessibility standards (AODA).

• Partner with subject matter experts and product teams to ensure document quality and accuracy, collaborate with IT to define content specifications and review the final output.

• Stay updated on technical writing trends and technology, including plain language.

• Use team tools and processes effectively, such as RACI, Style guide, Product documentation plan, JIRA, and SharePoint.

Required Qualifications:

• Exceptional written and verbal communication skills.

• Strong knowledge of English grammar and plain language best practices.

• Excellent research skills to quickly understand complex product details.

• Keen attention to detail and ability to produce high-quality documentation.

• Ability to identify complex issues and develop creative solutions.

• Proficient in Microsoft Office and Adobe.

Preferred Qualifications:

• Strong collaboration and relationship management skills.

• Comfortable learning new technology.

• Highly organized with the ability to prioritize multiple projects and manage conflicting priorities.

• Experience working in an agile environment with multiple stakeholders.

• Ability to negotiate and influence effectively.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ~~~ .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ~~~ .

Primary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$56,400.00 CAD - $94,000.00 CAD

If you are applying for this role outside of the primary location, please contact ~~~ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact ~~~ for more information about U.S.-specific paid time off provisions.