Procore Support Representative

At Trane TechnologiesTM (~~~) and through our businesses including Trane® (~~~) and Thermo King® (~~~) , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**What's in it for you:  **

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. 

Job Summary:

We are looking for a talented Support Representative (SR) to join Procore's journey to revolutionize our industry. As a SR, you'll utilize your strong problem-solving and people skills to help save our team members time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.

**Thrive at work and at home:  **

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!   

• Family building benefits include fertility coverage and adoption/surrogacy assistance.   

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.    

• Paid time off, including in support of volunteer and parental leave needs.      

• Educational and training opportunities through company programs along with tuition assistance and student debt support.    

• Learn more about our benefitshere (~~~) !  

Where is the work:

• This is a Remote position. 

What you will do:

• Acquire and maintain a thorough understanding of Trane's Procore business model, system, and the tools needed to optimize system use and maximize impact

• Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs

• Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex problems

• Deliver a best-in-class experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore's software

• Creating and distributing standard operating procedures along with conducting virtual trainings.

• Diligent, consistent attention to detail and management of administrative aspects of the job

• Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike

• Proactively seek guidance and direction from manager and co-workers when appropriate

• Convey Trane's culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

What you will bring:

• 1 year of Procore experience (queue-based roles, other customer support experience, etc.) and a High School Diploma or GED

• A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully

• Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions

• A hungry learner with the ability to learn quickly and adapt to a changing product

• Self-starter who is excellent at problem-solving

• A solution-focused mindset that proactively detects issues and provides timely solutions

• Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player

• Prior experience or even interest in Trane is a plus

**Compensation:   ** $50,000 - $60,000+

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

**Equal Employment Opportunity:   **

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.