Procedure Coordinator/Technical Writer

Procedure Coordinator/Technical Writer

Innovation and Technology

Liberty Lake, Washington

NA, Idaho

NA, Washington

NA, California

NA, Oregon

Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

We are seeking a dedicated and detail-oriented Procedure Coordinator / Technical Writer with a strong background in depositorigination, maintenance, and servicing. In this role, you will be responsible for creating and maintaining comprehensive bankingprocedure documentation, ensuring consistency across all channels. You will collaborate closely with various departments toensure accuracy, regulatory compliance, and effective risk management.

• Develop and maintain detailed procedure documentation for banking operations.

• Ensure all documentation is consistent, accurate, and compliant with regulatory standards.

• Collaborate with business line leaders to evaluate the impact of policies and standards.

• Complete technical writing projects and manage the annual certification of 200-400 policies and standards.

• Work with cross-functional teams to gather information and ensure documentation meets business needs.

• Strong technical writing skills with the ability to communicate complex information clearly and concisely.

• Excellent attention to detail and a commitment to accuracy.

• Ability to work collaboratively with various departments and stakeholders.

• Strong organizational skills and the ability to manage multiple projects simultaneously.

• A proactive approach to problem-solving and a commitment to continuous improvement.

• Assists with managing the portfolio of assigned Procedures and the implementation of new and revised procedures andsupporting documents under the direction of the Frontline Support Services Manager

• Responsible for assigned procedures, responsible for setting, prioritizing, and completing technical writing projects in order tomaximize the business value delivered by the product.

• Writes user stories for creating features and prioritizing features.

• Prioritize the product backlog, and report team progress and issues.

• Take ownership for assigned Procedures workstream and features. Partner with business line leaders,product,and othercorporate stakeholders to research implications of proposed policy or procedure changes.

• Create and maintain comprehensive documentation of banking procedures. May require development, implementation, andanalysis of variety of data from various reporting tools and sources to make recommendations, develop improved efficiencies,maintain quality and operational sound processes, and associate satisfaction outcomes for existing or new proceduresdeveloped.

• Ensure appropriate involvement of risk partners, including compliance, legal, and BSA.

• Assist with articulation of procedure manual positioning, keybenefits,and business value proposition. May assist with the creationof project plans, business requirements and assist in developing technical specifications.

• Assist in projects; including assisting with presentations for products and solutions, development of training material,communications and other information related to release.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities-knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation

• E, BankSecurity,and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our mission to become "Business Bank of Choice."

• May perform other duties as assigned.

About You:

• Bachelor's degree in business,IT, Finance related fieldpreferred.

• 2-4 years of relevant data analyst and/or product owner, management, development, and/or operations experience preferred.

• 4-10 years of retail or commercial banking experience, with extensive understanding of deposit origination, maintenance, and servicing required.

• Experience with technical writing software and related initiatives.

• Advanced written and verbal communication, presentation skills, project management skills. Ability to train and present to smalland large audiences or has the interest in learning to train and present.

• Experience in leading small teams to complete formal review and approval processes.

• Proven ability to work effectively with individuals and groups across the company and with vendor partners to achieve positivecustomers experience and timely problem resolution

• Agile, Scrum, SAFE and Kanban experience preferred.

Workstyle: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $58,452.03 to $108,553.77, and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or ~~~ you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.