Principal Software Engineering Manager

Microsoft 365 (M365) Intelligent Conversation and Communications Cloud is the platform that powers billions of real-time customer conversations across several mission critical products like Teams, Skype, Copilots, Dynamics, and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. Conversations on our platforms are made more intelligent in real-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better.   

We are the team behind all the messaging scenarios across multiple products, and develop one of the largest scale, business-critical distributed systems in Microsoft. Our services run in 25+ regions, and we process billions of messages a day, enabling hundreds of millions of active enterprise as well as consumer users. The micro services are highly scalable, highly available, and extremely performant in geo-redundant, multi-tenant systems and honor data sovereignty, privacy, security, and compliance. You will have an opportunity to work with a highly collaborative and fun team in a fast-learning environment.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Oversees partnership with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements within and across teams for multiple solutions or product lines.

• Oversees teams and provides technical leadership for identification of dependencies and the development of design documents for a product, application, service, or platform.

• Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI).

• Oversees teams to drive multiple group's project plans, release plans, and work items in coordination with appropriate stakeholders (e.g., project managers) across products.

• Leads the resolution of complex site incidents and oversees for Designated Responsible Individuals (DRI) and directs the work of other engineers across product lines.

• Keeps informed of and communicates new standards to ensure that the product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations and holds accountability for products that do not meet expectations.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 4+ years of people management experience.

• 4+ years designing, developing, and operating backend services.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• Ability to communicate technical details clearly across organizational boundaries. 

• Experience in DevOps to maintain live services and\or application frameworks. 

• Cloud and services experience, with Azure cloud experience highly desirable. 

• Analytical skills with systematic and structured approach to software design. 

• Passion for building highly scalable, highly reliable services. 

• Experience with or exposure to Agile and iterative development processes.    

Software Engineering M5 - The typical base pay range for this role across Canada is CAD $135,800 - CAD $253,000 per year.

Find additional pay information here

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Microsoft will accept applications for the role until November 13, 2024

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (~~~) .