Practice Manager, NSGBU Shared Resource Team

Job Description

Why Oracle NetSuite?

One word - transformation.

At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite

At Oracle NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what's the point?

Oracle NetSuite is transforming how its customers do business. If you want to transform your career, apply.

Summary:

We are seeking a dynamic and highly motivated individual to join the Shared Resource Team as a Practice Manager in one of our hub locations.

The Shared Resource Team [SRT] is the development engine of Oracle NetSuite. We foster the professional development of our college graduate and veteran hires while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite's future. Our career acceleration program builds well-rounded individuals by providing opportunities to develop business acumen and consulting skillsets while experiencing a variety of customers, industries and networks. The SRT provides opportunities for actionable analytics, cutting edge technology and functional configuration. Our consultants have purpose and help businesses transform how they operate and achieve their vision.

A Practice Manager has the primary responsibility to lead and build a world class team within the organization's Shared Resource Team. This involves driving customer success and retention, leading to top line growth, client reference ability and profit. This is an excellent opportunity for someone with consulting expertise and a passion for leadership and client satisfaction. Key performance indicators include:

• Inspire, lead, and develop our people

• Achieve above target hours and target utilization

• Manage and drive retention

• Deliver customer success

• Drive process efficiency and optimization

• Partner with enabling groups; account management, sales, staffing, enablement and verticals

Responsibilities include:

• Provide leadership, direction and coaching to a large professional services team

• Manage performance management processes for the aligned professional services team

• Develop and drive strategic and operational plans for the practice through effective planning, communication and team leadership

• Attain revenue goals (through billable hours) and maximize professional service profitability through accurate forecasting and effective management of the cost center

• Drive the continuous evolution of professional services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong professional services team and brand

• Collaborate with other groups and leaders to optimize processes related to project staffing, assessing, and developing consultant skills

• Assist in the recruiting process by participating in interviews

Preferred Qualifications/Skills include:

• 3+ years of consulting experience ideally for large consulting and/or software providers

• Demonstrated success as a customer facing consultant; experience in translating customer business requirements into workable software solutions

• Desire to lead, inspire and motivate a professional services team of early career direct reports

• Strong interpersonal and leadership skills

• Proven customer engagement skills and track record of implementing SaaS or cloud-based technologies

• Problem-solving mindset and the ability to handle employee and team challenges

• Strong written and verbal communication skills, as well as presentation skills

• Bachelor's degree in a technical or business discipline (Master's degree is a plus)

• Project management experience a plus

• Ability to travel as needed; up to 25%

• 2+ years of leadership experience in a mentor, buddy or team lead capacity supporting development and growth

Career Level - M2

Responsibilities

Responsibilities include:

• Provide leadership, direction and coaching to a large professional services team

• Manage performance management processes for the aligned professional services team

• Develop and drive strategic and operational plans for the practice through effective planning, communication and team leadership

• Attain revenue goals (through billable hours) and maximize professional service profitability through accurate forecasting and effective management of the cost center

• Drive the continuous evolution of professional services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong professional services team and brand

• Collaborate with other groups and leaders to optimize processes related to project staffing, assessing, and developing consultant skills

• Assist in the recruiting process by participating in interviews

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $76,700 to $167,000 CAD per annum

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**