Practice Ambassador Manager

We are an elite oral surgery company dedicated to providing exceptional patient care and first-class service to our referring doctors. As we continue to grow, we are seeking a dynamic and strategic leader to serve as the Practice Ambassador Manager. This role will oversee the operations, performance, and development of our Practice Ambassador call center team across multiple regions. If you are a visionary leader with a passion for excellence in healthcare service delivery, we want to hear from you!

Responsibilities:

• Lead and manage

  the Practice Ambassador team,

  providing guidance, support

  , and regular feedback to drive individual

  and team performance while

  fostering a positive and productive work environment.

• Conduct regular team meetings, training sessions, and performance evaluations.

• Identify

  staffing needs, recruit top talent, and develop team members

  to ensure

  appropriate

  practice

  support

• Set and

  monitor

  team goals aligned with

  Paradigm’s

  mission and

  objectives

• Oversee phone operations, appointment scheduling, and to ensure accuracy and efficiency.

• Develop and execute strategies to

  optimize

  call and scheduling workflows, streamline processes, and elevate the customer experience

• Analyze

  performance

  data to assess areas of improvement and implement effective solutions

• Monitor patient communication workflows to

  optimize

  satisfaction and resolve concerns promptly

• Ensure the team consistently delivers concierge-level customer service

• Act as the point of contact for escalated patients and referring office concerns, resolving issues professionally and efficiently

• Build and

  maintain

  strong relationships with

  Paradigm

  p

  roviders, teams,

  and

  referring offices to enhance collaboration.

• Ensure adherence to HIPAA and other regulatory requirements.

• Monitor team compliance with confidentiality standards and practice policies.

• Manage post-operative and billing questions escalated by the team.

• Contribute to projects and initiatives to support the growth and success of the

  Paradigm network of practices.

Education and Experience:

• High school diploma or equivalent required;

  additional

  education or certifications in healthcare administration or related fields preferred.

• Minimum

  5

  years of experience in customer service, specifically call center, with leadership or supervisory experience preferred.

• Minimum 2 years of Healthcare or dental industry experience required.

Skills and Abilities:

• Strong leadership and interpersonal skills with the ability to inspire and motivate a team.

• Excellent organizational and multitasking abilities, with keen attention to detail.

• Proficiency

  in office software and understanding dental terminology.