Power Service Field Technician

• Competitive salary

• Weekly pay

• Direct Deposit

• Generous PTO balance offered

• Comprehensive Health/Dental/Vision Insurance that is affordable.

• Wellness Program

• Career Development.

• 9 paid holidays

• 401k with an employer match

• Employee Assistance Program.

• Annual boot allowance and a

  15% discount at Carhartt

• A fun, fast-paced culture with company events and professional growth opportunities.

• Responsible for all onsite diagnostics, testing, troubleshooting, fitting, repair, maintenance and installation of parts to include basic working knowledge of electrical schematics and wiring practices.

• Review service orders, schedule and coordinate field service appointments for repair work in a timely manner.

• Develop and implement a troubleshooting plan based on the information given.

• Diagnose errors and technical problems, determine proper solutions to produce timely resolution.

• Remain flexible with changing field and site conditions adjust timelines accordingly.

• Deliver top notch service and customer assistance during site visits building and maintain client relationships. Resolving any difficult customer situations with professionalism and tact.

• Review service reports with customers to verify required work has been completed to customer satisfaction and obtain signature.

• Effectively communicate quality control and engineering related issues to drive product improvements.

• Foster team unity working in close collaboration across the company to create positive working relationships with clients, coworkers and team leaders.

• Produce detailed service reports and accurate timekeeping for all field visits.

• High School Diploma or equivalent

  is desired OR any combination of education and experience that demonstrates the ability to perform the job duties (required).

• 5+ years of experience as a Power Service Technician or field service.

• Experience with both high and low voltage.

• Broad mechanical and electrical repair and maintenance experience.

• Highly proficient with computers including Microsoft Office Suite and ERP systems.

• Adept at working independently or in a small team environment.

• Must understand schematics, technical manuals, detailed blueprints and engineering drawings.

• Excellent verbal and written communication skills, ability to communicate clearly and effectively over the phone and in person.

• Must have a high degree of accuracy and attention to detail.

• Safely operate company vehicle to out of state job sites

  maintain a clear driving record with the ability to be added to commercial insurance policy.

• Have reliable attendance, be respectful and responsible at work.

• Adhere to safety protocols and maintain a clean and organized environment, promoting a culture of safety and compliance. 

• Follow all safety procedures and regulations when working on power systems, such as wearing all personal protective equipment (PPE).

• Ability to travel 90% of the time, with little to no prior notice.

• Strong organizational, multitasking and time management skills.

• Excellent customer service skills.

• Ability to work in an environment requiring the employee to stand, stoop, kneel, or crouch throughout an 8-to-10-hour day. 

• Strength to carry product, equipment, and tools up to 50 pounds.

• Ability to work in both indoors and outdoors in all weather conditions.

• Ability to arrange and coordinate cost-effective travel as needed, i.e. hotels, flights, rental cars, etc.

• Ability to pass a background check and drug screening.

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