PMO Project Manager

PMO Project Manager

United States, Georgia, Atlanta

Reservations & Cust. Care

20-May-2024

Ref #: 24883

How you'll help us Keep Climbing (overview & key responsibilities)

It's an exciting time to be part of Delta's Reservations organization as we transform and set new standards for the world-class experiences we are creating for customers and thousands of Res & Care employees . We have recently expanded support capabilities and reorganized our approach to project execution with the newly established RES Strategic Portfolio Management and PMO team focused on leading business-critical planning and processes to drive prioritization, monitoring, and execution of high-value initiatives across the division. The PMO team will facilitate cross-functional ideation and collaboration, build resources, and share best practices to further support work groups in delivering impact. The RES PMO Project Manager will have a passion for people, process, and impact to support the development and execution of a Center of Excellence for strategic portfolio management. The ideal candidate blends strong PM skills with strategic curiosity, design thinking, and a desire to help drive our business forward.

Summary of responsibilities (not comprehensive of all tasks):

• Lead the project management of high-value initiatives across the RES division, including coordinating tasks from project initiation and planning to execution and closure

• Create and maintain project artifacts including project charters, project plans, risk and issue logs, and parking lots

• Manage several concurrent projects of varying priority and complexity, across multiple teams or stakeholders

• Help lead the evolution of the organization's culture at the functional level, ensuring a strong tie-in to stakeholders across the broader enterprise

• Develop communication strategies and implement processes, activities, and programs that result in timely dissemination of information and communication consistency, increasing awareness of the project deliverables, change management, and impact

• Support the development of business cases, prioritization, and overall divisional portfolio management

• Maintain & establish effective relationships and feedback loops between leaders, functional stakeholders, and cross-divisional Delta teams

• Support the evolving design and growth of the RES PMO function and the development of a Center of Excellence for strategic portfolio management

What you need to succeed (minimum qualifications)

• 3-5+ years of relevant work experience related to Project Management, Change

• Management, and/or Organizational Development

• Excellent synthesizing, organization, and creative problem-solving skills

• Demonstrated ability and a proven track record of success in managing and deliverin g

multiple projects of varying sizes and complexity

• Superior communication and interpersonal skills, the ability to work across the

organization, and the ability to build and effectively manage relationships w ith

stakeholders and senior management

• Ability to lead and work independently and within the team

• Proficiency in written and oral communications, and ability to produce concise documents

for executive presentations

• Must be performing satisfactorily in their present position

• Models Delta's Rules of the Road, core values, and safety-conscious behaviors

• Consistently prioritizes safety and security of self, others, and personal data

• Embraces diverse people, thinking, and styles

• Possesses a high school diploma, GED, or high school equivalency

• Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

• Project Management Professional (PMP) certification or experience managing tasks in accordance with Project Management Institute (PMI) standards

• Experience with PowerApps, Sharepoint, and project management software is strongly desired

• Enjoys working in a high-profile environment with fluid priorities, ambiguity, and agressive timelines

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here