Platform Engineer - Walkme

Astellas Canada - Platform Engineer - Walkme

At Astellas, we strive to become a cutting-edge, value-driven life science innovator. This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.

What sets us apart is our focus on patients, our pioneering innovation, our collaborative culture, and the passion of our talented people.

Making a positive impact on patients' lives is the purpose behind everything we do. At Astellas, we are relentless in our pursuit of scientific progress and in tackling unmet medical needs, demonstrated by our legacy in oncology, overactive bladder and transplant and our impressive pipeline in women's health, blindness and regeneration, genetic regulation, immuno-oncology, mitochondria and targeted protein degradation.

About Us:

We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.

In Canada, we are growing to meet the exciting opportunities realized by our legacy brands and rich pipeline of innovative treatments.

We are looking for candidates who will thrive in our entrepreneurial and empowering environment where talent and leadership flourish. Do your values align with our Astellas Way - patient focus, ownership, results, openness and integrity? Then we would love to hear from you.

From the first day in role, everyone at Astellas has a responsibility for creating a brighter future for patients around the world. We nurture exceptional relationships with our employees to allow them to thrive, foster innovation, and deliver exceptional business results. We work to create a culture where our people feel empowered to pursue brave ideas and ambitious outcomes, to have the confidence to be accountable for a higher standard of performance and embody a competitive and solutions-oriented mindset.

Our expertise, science and technology make us a pharma company. Our open and diverse culture is what makes us uniquely Astellas.

Astellas Pharma Canada (APCA) is currently searching for a Platform Engineer - Walkme.

Description

As a Platform Engineer of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components - Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.

An Enterprise Business Platforms Engineer focuses on the development, deployment, and integration of software platforms that support our business processes and operations. This role involves a blend of technical expertise, business acumen, and a deep understanding of deploying WalkMe across our core digital platforms and processes to maximize customer impact, collaboration, and efficiency. The goal is to ensure these platforms are optimized to support business goals, enhance efficiency, and drive growth.

You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field.

Essential Job Duties

1. Platform Development and Configuration : Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.

2. System Integration : Ensure seamless integration between different business platforms and systems e.g., WalkMe platform integrations.

3. Performance Monitoring and Optimization : Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.

4. User Support and Training : Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.

5. Initiative Execution : Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.

6. Collaboration: Partner with business process owners and business analysts to help develop and drive the DAP strategy, lead the design, build and maintenance of the deployments for internal facing applications and develop KPIs and operational metrics.

7. Continuous Learning : Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.

8.I nnovatio n: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.

1. Reportin g: Regularly report on the progress of utilization and content effectiveness metrics and their correlations to success and make recommendations based on those metrics.

2. Problem-Solving : Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.

3. Quality Assurance : Ensure the highest quality and consistency in the work delivered.

12.Performs other duties as required.

Qualifications

Required

• Bachelor's Degree in computer science, information technology, or related field (or equivalent experience.) 

• Experience in WalkMe design principles, development, and deployment of WalkMe solutions (or other DAP platforms like Whatfix, AppLearn, SAP Enable Now)

• Business scenario builder experience, with a familiarity with HTML (specifically j-query), CSS, and/or JavaScript to configure digital adoption content.

• Minimum 5 years of related experience with a minimum of 5 years as a learning experience or interaction designer.

• Knowledge of key business processes and how enterprise platforms and systems support these processes.

• Measuring and evaluating the impact of solutions developed against KPIs set forth to drive value back to the business.

• Experience in developing and writing content for curricula or training materials; or creating and writing content for job aids, user guides, procedural/reference manuals, automated help systems or software documentation; or writing scripts or storyboards for instructional videos.

• Strong analytical and problem-solving aptitude with the ability to troubleshoot technical challenges.

• Experience with Agile methodology and mindset.

• Work experience across multiple cultures and regions, facilitating effective collaboration in diverse environments.

• Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams, business stakeholders, and technical experts.

Preferred

• Experience in assessing needs and specific cases, quickly designing impactful and creative solutions, measuring results, and continually drive improvements for optimal outcomes.

• Experience with introducing DAP integrations with enterprise systems, e.g., integration of WalkMeX with SAP's Joule copilot

• WalkMe Certified Builder Program Level 2 or equivalent for another DAP platform

• Maintain and report any issues and communicate effectively to all stakeholders during the project/enhancement phase, service disruptions, and technical upgrades.

Working Environment

• This position is remote and is based in Canada.

Additional Information

Astellas Pharma Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

Astellas Pharma Canada requires full Vaccination against COVID-19 as a condition of employment. Reasonable accommodation to this policy may be granted for a valid accommodation request under human rights legislation.

No telephone inquiries, in-person applications, or agencies please. While we appreciate all applications, only candidates under consideration will be contacted.

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Category

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans