Platform Engineer - ServiceNow

Astellas Canada - Platform Engineer ServiceNow

At Astellas, we strive to become a cutting-edge, value-driven life science innovator. This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.

What sets us apart is our focus on patients, our pioneering innovation, our collaborative culture, and the passion of our talented people.

Making a positive impact on patients' lives is the purpose behind everything we do. At Astellas, we are relentless in our pursuit of scientific progress and in tackling unmet medical needs, demonstrated by our legacy in oncology, overactive bladder and transplant and our impressive pipeline in women's health, blindness and regeneration, genetic regulation, immuno-oncology, mitochondria and targeted protein degradation.

About Us:

We are a global pharmaceutical company headquartered in Japan, with a team of more than 14,000 managing operations in approximately 70 countries around the world. We are in the Top 30 global biopharma company based on global revenues and are predicted to be one of the Top 10 Cancer Drug Makers of 2024 by Fierce Pharma.

In Canada, we are growing to meet the exciting opportunities realized by our legacy brands and rich pipeline of innovative treatments.

We are looking for candidates who will thrive in our entrepreneurial and empowering environment where talent and leadership flourish. Do your values align with our Astellas Way - patient focus, ownership, results, openness and integrity? Then we would love to hear from you.

From the first day in role, everyone at Astellas has a responsibility for creating a brighter future for patients around the world. We nurture exceptional relationships with our employees to allow them to thrive, foster innovation, and deliver exceptional business results. We work to create a culture where our people feel empowered to pursue brave ideas and ambitious outcomes, to have the confidence to be accountable for a higher standard of performance and embody a competitive and solutions-oriented mindset.

Our expertise, science and technology make us a pharma company. Our open and diverse culture is what makes us uniquely Astellas.

Astellas Pharma Canada (APCA) is currently searching for a Platform Engineer - ServiceNow.

Purpose and Scope:

As a Platform Engineer of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components - Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.

An Enterprise Business Platforms Engineer focuses on the development, deployment, and integration of software platforms that support our business processes and operations. This role involves a blend of technical expertise, business acumen, and a deep understanding of the specific platforms that drive business functions such as ServiceNow for ITSM, CMDB, Virtual Agents, and Service Catalog, CSM, iHub, Gen-AI, HRSD/EC Pro. The goal is to ensure these platforms are optimized to support business goals, enhance efficiency, and drive growth.

You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field.

Responsibilities and Accountabilities:

• Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.

• System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating Aravo and ServiceNow systems) to enhance data flow and business processes.

• Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.

• User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.

• Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.

• Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.

• Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.

• Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.

• Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.

• Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.

• Quality Assurance: Ensure the highest quality and consistency in the work delivered.

Qualifications:

Required

• Bachelor's Degree in computer science, information technology, or related field (or equivalent experience.)

• Minimum 7 years as a solution-driven professional in ServiceNow solutions.

• ServiceNow Mainline certifications across multiple ServiceNow products are expected.

• Experience and ability to design and deliver comprehensive enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules.

• Delivered solutions for at least 1 other area from the following: ITAM, APM, CSM, and HRSD/EC Pro.

• Azure DevOps integration experience.

• Develop dashboards and monitoring metrics, KPIs and service levels, providing data and reports.

• Experience with ServiceNow transformation programs e.g., moving a single ServiceNow Portal, consolidating virtual agents,  

• Support system deliverables and provide technical feedback during internal and external vendor audits.

• To provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.

• Assessing architecture and solution designs to support stakeholder objectives, including alignment with ServiceNow implementation best practices, and staying OOTB.

• Excellent communication skills, both written and verbal.

• Demonstrable experience in Agile methodology and mindset.

• Strong understanding of ITIL frameworks

• Experience within the Life Sciences/ Pharma industry is preferable, but other complex and highly regulated industry experiences will be considered.

Working Environment

• This position is remote and is based in Canada.

Additional Information

Astellas Pharma Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

Astellas Pharma Canada requires full Vaccination against COVID-19 as a condition of employment. Reasonable accommodation to this policy may be granted for a valid accommodation request under human rights legislation.

No telephone inquiries, in-person applications, or agencies please. While we appreciate all applications, only candidates under consideration will be contacted.

*LI-CH1

Category PlatformX

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans