Pharmacy Technician

As a Pharmacy Technician - Prior Authorization, you will be answering incoming calls, completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity.

Primary Responsibilities

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Receive member and provider calls

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Process prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary through inbound calls

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Navigate across multiple computer systems to respond to questions or to provide specific medication details/clinical information

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Receive incoming calls from members or providers and conduct outgoing calls as needed to provide follow-up or consultation such as prior authorization requirements, appeals, etc.

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Apply benefit plan criteria when making decisions (approvals/denials) or recommendations

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Provide members with general benefit information

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Partner with others to gather additional information and/or to interpret clinical guidelines Required Qualifications:

-Valid, unrestricted Puerto Rico Pharmacy Technician license or the Pharmacy Technician Certification Board

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Proficiency with computer and Windows PC applications including ability to navigate and learn new and complex computer system application

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Proven ability to identify problems including complex issues and determine solutions, both independently and in a team/group setting

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Professional proficiency in both English and Spanish (English proficiency assessment will be required for this position)

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Available for 6 weeks of on-site process training

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Ability to work 40 hours/week during standard business operating hours Monday - Friday from 8:00am - 10:00pm AST and Saturdays from 9:00am - 7:00pm (It may be necessary, given the business need, to work occasional overtime on weekends and holidays) Preferred Qualifications:

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Experience providing customer service and working with healthcare professionals

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Experience in a pharmacy related role (includes retail pharmacy experience)

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Communication skills including the ability to consult/advise, demonstrate empathy, and provide clear instructions or directions

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance