Pharmacy Care Technician - Remote in EST or CST

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum at Home Pharmacy Stars Team provides a variety of services including United HealthCare at Home (UAH) strategic Medication Adherence outreach initiatives, Care of Older Adults (COA) medication reviews/health assessments, and SUPD/SPC provider outreach. The team also supports APC providers via a clinical consultation service. All services are provided by a team of Clinical Pharmacists, with the support of Pharmacy Technicians, that engage with plan members and their healthcare providers in a telephonic environment.

The Pharmacy Technician (PT) will report to the Pharmacy Team Supervisor within Optum at Home Pharmacy Stars Team. The primary responsibility of the PT will be to perform telephonic engagements with members of the Optum at Home plans served by the UAH program. They will provide services such as optimizing medication therapy, adherence discussions, and much more. The PT will be an integral part of a team of Clinicians of varying disciplines and will be expected to meet or exceed established productivity and quality metrics as well as staying engaged throughout the process, helping the department reach yearly goals together as a team.

Schedule: Monday - Friday between the hours of 9:00 am - 8:30 pm (Typical working schedule is 9am-5:30pm in time zone of residence - CST or EST)

If you reside in the EST or CST time zones, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Speak with eligible members over the phone to offer and conduct Medication Adherence Consultation services

• Primarily via cold calling or answering an inbound Auto-Dialer

• Obtain information and perform data entry of adherence barriers, allergy history, medical conditions and other pertinent member-related information including dosage, frequency, and indications of medications

• Provide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resources

• Maintain performance standards including weekly / monthly calls, production metrics and quality assurance

• Serve as subject matter expert (SME) for pharmacy applications, including the XLCare platform

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• Active Pharmacy Technician License/Certificate as required by the state of residence

• 1+ years of experience as a Pharmacy Technician

• 1+ years of experience with Microsoft Office products (Word, Excel, Sharepoint, Outlook, Teams, etc.)

• Must have designated secure and private workspace free of distraction and protecting HIPAA confidentiality of our members. No childcare permitted during working hours

• Must be willing and able to install secure high-speed internet via cable/DSL in home

• Must reside in EST or CST time zones

Preferred Qualifications:

• 1+ years of experience in medication adherence

• Previous Call Center experience

• National Pharmacy Technician Certification

• Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)

• Associate or bachelor's degree

• Advanced Certification(s)

• Experience delivering on business goals with focus on CMS STARs, HEDIS

• Working knowledge of Microsoft Excel, Word, Visio

Soft Skills:

• Trained in health literacy

• Exceptional punctuality and timeliness

• Excellent professional communication skills

• Advanced organizational skills & an attention for detail

• Ability to work in a rapidly changing environment

• Able to troubleshoot general IT issues

• Ability to become a SME in all workflows and policies

• Ability to create and maintain documents

• Energetic personality

• Ability to retain info and disseminate efficiently

• Ability to learn and retain quickly

• Maintain notes and documentation accurately and thoroughly

• Accurate medication name pronunciation

• Meet task deadlines

• Display time management

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Connecticut, New York, New Jersey, Rhode Island, or Washington D.C Residents Only : The hourly range for Connecticut, New York, New Jersey, Rhode Island, or Washington D.C residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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