Performance Analyst - Operations

Consultant Perf Analytics - GB08BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Operations Performance Analytics group is seeking an Analyst to support operational analytics across the Premium Audit, Billing, and MLC/GS Operations Portfolio. As a member of this team, this person will own the measurement and monitoring of key processes, identify root causes of performance variation, and drive continuous improvement within the supported organizations. Strong communication and relationship building skills are essential as this role interacts with a wide variety of Hartford teammates at all levels. The individual will partner with key Business, Strategy, EDS, and Data Science stakeholders to identify and prioritize opportunities to optimize Premium Audit, Billing and MLC/GS Ops processes.

This role will have a Hybrid work arrangement, with the expectation of working in an office location (Add locations) 3 days a week (Tuesday through Thursday).

Responsibilities

• Understand end-to-end performance of critical processes and sub-processes with a focus on creating both financial and process metrics.

• Create and evaluate process metrics to identify performance variation and actively participate in cross-functional settings to identify root causes.

• Measure the impact of improvement and provide recommendations to field leadership and S&O on relative priority to support data decision making.

• Participate in cross-functional design teams on prioritized opportunities.

• Clearly communicates results and noteworthy trends to senior leadership at regular intervals.

• Recommend changes to KPIs and metrics as needed to drive change management and adoption.

• Monitor impact of deployed process changes to validate solution effectiveness.

• Anticipate and monitor for potential unintended, indirect impacts of process change and operational stress.

Qualifications

• Bachelor's degree preferred.

• Premium Audit or Underwriting Operations experience a plus, but not required.

• Demonstrated strong data analytics, problem solving, customer focus and change management skills.

• Strong process/continuous improvement skills (i.e.: Lean/Six Sigma) are a plus.

• Strong communication skills and ability to tailor story to different audiences is essential.

• Demonstrated ability to build and maintain strong partnerships across various orgs and levels.

• Ability to manage multiple projects concurrently, and to set priorities and plans to meet business goals and objectives.

• Ability to lead without having formal authority and to work both independently and in a team environment.

• Comfort working with vagueness, incomplete/messy data, and within "gray" areas.

• Strong attention to customer needs and capability to translate into actionable solutions.

• Documented track record of creating innovative data solutions; passion for delivering outcomes.

• Experience creating data visualizations strongly preferred.

• Excel experience required; SQL experience preferred; Tableau, ThoughtSpot, and/or Snowflake experience a plus but not required.

Must be authorized to work in the US without company sponsorship, now and in the future.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$74,210 - $111,315

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further - making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines - from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We're also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it's the right thing to do, and because when our customers, communities and employees succeed, we all do.

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