SCI Shared Resources, LLC • Whittier, CA 90602
Job #2759408813
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Provide safety, patrol services, and timely information to the public and to employees by using patrol services or law enforcement skills. Work with Contract Security provider to ensure the safety and security off all Associates and Visitors on campus.
Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.
Provide high level of customer service, safety, patrol services, and information to visitors and employees.
Prepare and provide weekly training to the on-site security staff.
Support and Directs all Contract / Special Event Security on site.
Supervises"OffDutyPolice"whenneeded oncampusforcriticalincidents
AssistHRduringcriticalterminationswithoccasionalinvestigationsassistance
Acts as a liaison with local, state, and federal law enforcement agencies.
Conductssafetyviolationchecks andaudits forcompanyvehicleassets.
Trains all new contract security staff on site to ensure they are signed off for patrol
ReviewsCCTVcamerasduringoncampusinvestigationsandmaintainsequipment
Prepares Internal Supplemental Incident Reports based on following up Investigationsduringoncampusincidentsinvolvinginjuriesorpropertydamage.
Interviewsvisitorsandassociatestoobtainstatementsduringoncampusincidents
Preparesincidentreportsanddocumentationfor3rdpartyinsuranceclaims
Respondstoemergencycallson/off campuslocationsrelatedtoRoseHills
Supervises all on campus field calls and responds to calls for service as needed
Support other departments and large event planning.
Monitor daily visitor activity, and act timely on calls for action.
Perform routine foot and vehicle patrol for patrol services purposes.
Provide visitor assistance and information for funeral locations & services, and detailed grave locations.
Tracks and responds to department "Master Key" system request
Enforce Park Rules, Park Etiquette and Regulations at all times.
Maintain the patrol services of the Park and the Company's physical assets.
Complete clear and concise reports of activity occurring in the Park.
Observe and report any unusual conditions in the Park.
Emphasize warm and friendly customer service in all department interactions with visitors.
Use crowd control techniques quickly and effectively when called upon.
Maintain a good working relationship with vendors, service providers, employees and all Company departments.
Project a favorable image of the company to promote its' goals, and to enhance public recognition and acceptance of all its efforts.
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution.
Understand and achieve annual SMART goals.
Participate in training and skill development opportunities to improve competency and customer service.
Report to work on time and maintain standard attendance.
Experience and Education :
One year customer service experience
Two years supervising contract security staff
Two years Security Supervisor experience
Law enforcement or private patrol experience preferred
High School Diploma or GED
Special Skills:
Possess a POST 832 P.C. certificate, or equivalent
Excellent powers of observation and detail-mindedness
Excellent telephone etiquette Read and understand the Park lot (grave location) system and lawn layout
Ability to read, write, and speak English
Excellent interpersonal and communication skills
Valid CA Driver's License
Ability to push and pull gates with 50 lbs. of pressure (pre-placement physical and lifting test required)
Working Environment:
Work both indoors and outdoors in all weather conditions; walk long distances throughout the Memorial Park on occasionally steep, wet, and uneven ground; drive continuously throughout the Park in all weather conditions; work with visitors when they are very emotional and in various stages of grief, which requires compassion and sensitivity; on special event days, work with high volume of visitor traffic in vehicles and on foot; high profile issues must be tactfully balanced; and flexible availability is required to work occasional overtime, outside of scheduled work hours, and rotating shifts.
Physical Requirements:
Work most of every day out of doors in all weather conditions; walk long distances throughout the Memorial Park on occasionally steep, wet, and uneven ground; drive continuously throughout the Park in all weather conditions; ability to push and pull gates with 50 lbs of pressure; have a high degree of awareness and alertness to unusual situations in order to take quick action; and emotional and mental ability to deal continually with high volume of grieving visitors who must be dealt with sensitively; ability to interact with all types of personalities within and outside the Company
Equipment / Machines Operated:
Company vehicles
Two-way radios
Flashlights, spotlights
Portable light towers
Portable generators
Compensation:
$29.00/hr - $36.00/hr
Exact compensation may vary based on skills, experience, and location.
Benefits (dependent upon eligibility):
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status.
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disab
Postal Code: 90601
Category (Portal Searching): Logistics
Job Location: US-CA - Whittier
Job Profile ID: R00214
Time Type: Full time
Location Name: Rose Hills Company
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