Patient Services Representative

Description

Robert Half is seeking a dedicated and organized Patient Service Coordinator to be the first point of contact for patients in an outpatient department. In this role, you will work closely with a fantastic team, greeting and registering patients, completing necessary forms, obtaining demographic and insurance information, collecting payments, and updating account details.

Other responsibilities include scheduling appointments, managing cancellations and utilizing office equipment such as multi-line phones, copy/fax machines, and scanners. Proficiency in Microsoft Office applications is a must. You will be expected to handle a minimum of 50 calls per day and respond to multiple email messages daily. You must identify, report, and resolve problems regarding registration or scheduling, directing them to the appropriate individuals and departments.

Your role will also involve monitoring patient flow to ensure they receive care in the most efficient and courteous manner. You will assist clients with referrals to the Moraine Lakes Consortium and provide directions or help in locating wheelchair facilities if required.

Post-visit responsibilities include checking out and scheduling follow-up appointments. You will also be expected to manage patient information and complete required forms and documentation. The ability to switch focus abruptly as necessary is a prerequisite. Thus, patience, professionalism, empathy, and ability to multi-task are crucial. Previous clinic or scheduling experience would be beneficial, but this is not a requirement.

Other requirements for the role

• Ability to type 40 words per minute.

• Casual work attire allowed.

This is a full-time position with office hours between 8:00 am - 4:30 pm. If you hold customer service in high regard and can handle the demands of a fast-paced environment, we would like to hear from you.

Robert Half is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

Requirements Answering Inbound Calls, Customer Service, CRM, Schedule Appointments, Patient Services, Microsoft Office Suites, Inbound Outbound Calls, EHR SYSTEM, Medical software, Communication TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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