Patient Services Representative- UPMC Mercy Vision Institute

University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support the Vision Institute located at 1622 Locust Street Pittsburgh PA 15219. This role will work Monday through Friday Monday through Friday 6:45 am - 5:30 pm (start time will vary based on patient volume). Minimal travel (less than 5%) may be required only in extreme short staffing situations.

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

• Schedule or connect patient to resources to schedule for ancillary services at checkout

• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed

• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

• Promote MyUPMC patient portal and assist patients in registration when applicable

• Collect copayments and any other applicable patient payments at the point of service

• Provide a warm greeting for all patients

• Register patients in Biometrics (fingerprint recognition) program and explain benefits

• Confirm and/or update patient registration information at checkout

• Appropriately distribute / triage phone calls to other areas and / or clinical providers

• Schedule follow-up appointments within the practice at checkout

• Completion of high school graduate or equivalent is required.

• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.