• Patient Services Representative

    BrightView LLC • London, KY 40741

    Job #2811876363

  • Overview:

    Patient Services Representatives are instrumental members of the clinic team, being the first welcoming face to our patients, ensuring a seamless and top-rate in-clinic experience and setting our patients up for a successful start to their recovery journey

    each and every

    visit at BrightView. 

    Responsibilities:

    • Responsible for

      maintaining

      accurate

      new and current patient accounts, including insurance and billing information.

    • Serve as first point of contact for patient inquiries, customer service, and

      assisting

      with problem solving any patient issues.

    • Schedule and confirm patient appointments.

    • Communicate with various teams both within the clinic and with central support

      regarding

      patient appointments and

      follow up

      needs. 

    • Collect point of service payments, including patient copays and other forms of patient

      financial responsibility

    • Perform other duties and responsibilities as assigned by site

      manager

    KNOWLEDGE SKILLS, AND ABILITIES

    • Excellent verbal and written communication skills

    • Strong customer service-centric approach to work, takes initiative to offer solutions to patient

      inquiries

    • Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s

      patients

    • Team-player, able to work collaboratively in a multidisciplinary healthcare

      environment

    • Competent at working with a diverse population of colleagues and

      patients

    • Adaptable and agile within a dynamic work environment

    • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word,

      etc

      preferred

    • Embraces BrightView’s culture of compliance -

      operates

      with a high degree of integrity and compliance to work standards and regulatory

      requirements

    Qualifications:

    • EXPERIENCE

    • 2+ years of prior front desk experience preferred.

    • EDUCATION

    • High School Diploma or equivalent

    We offer competitive compensation packages, comprehensive benefits, and a supportive work environment dedicated to professional growth and development.

    BrightView is committed to the principles of equal employment. We are committed to

    complying with

    all federal, state, and local laws

    providing

    equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth,

    lactation

    and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy

    in regard to

    all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment

    OTHER DUTIES:

    Please note this job description is not designed to cover or

    contain

    a comprehensive listing of activities, duties, or responsibilities that are

    required of

    the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.

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