Patient Services Representative II, Orthopedics

We are so glad you are interested in joining Sutter Health!

Organization:

SMF-Sutter Med Foundation- Central

Position Overview:

Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of high-quality patient care. Helps ensure smooth patient and workflow within the department and assists the patient care team in implementing the medical plan of care. Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Performs all duties under the direction of a clinician.

Job Description :

EDUCATION:

• Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:

• 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Basic knowledge of insurance policies and procedures, as well as patient billing.

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

• Ensure the privacy of each patient's Protected Health Information (PHI).

• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $23.87 to $29.83 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ?