Patient Services Manager

Description

We are offering a contract to hire employment opportunity for a Patient Services Manager based in San Francisco, California. In this key role, you will oversee daily operations, manage patient services, and ensure an efficient workflow. This position requires strong multitasking skills, advanced customer service experience, and a proven ability to thrive in a fast-paced environment.

Responsibilities

• Oversee day-to-day patient service operations, including patient check-in/check-out, appointment scheduling, and phone call management.

• Execute patient service policies and procedures, managing patient inquiries, and providing a high standard of customer service.

• Identify opportunities for process improvement and automation within clinic operations to enhance service delivery and efficiency.

• Ensure all clinic operations comply with federal and state privacy regulations.

• Lead and mentor clinic staff in patient service operations, provide training, evaluate performance, and ensure adherence to patient service policies and procedures.

• Manage work schedules and coordinate staff meetings to maintain clinic productivity.

• Ensure optimal patient flow throughout the clinic, coordinating intake, scheduling, and collaboration with clinical staff.

• Address patient concerns and ensure that patients are seen in a timely and efficient manner to enhance overall satisfaction with clinic services.

• Oversee management of patient records, ensuring compliance with HIPAA and other privacy laws.

• Engage in cultural competency initiatives to foster an inclusive environment for patients, staff, and students.

• Support faculty and students with clinic-related administrative tasks, including scheduling, patient appointments, and access to medical records.

• Collaborate on budgeting, purchasing, and managing clinic resources.

Requirements

• Minimum of 3 years of experience as a Patient Services Manager or in a similar role.

• Excellent skills in answering inbound calls.

• Ability to handle authorizations, benefit functions, and billing functions efficiently.

• Familiarity with creating charts and graphs.

• Excellent communication and interpersonal skills.

• Ability to multitask and prioritize work based on urgency and importance.

• Strong leadership skills and the ability to motivate and manage a team.

• Detail-oriented with strong problem-solving skills.

• Excellent time management and organizational skills.

• Familiarity with healthcare regulations and medical terminologies.

• Bachelor's degree in Healthcare Administration, Business Administration, or related field is preferred.

­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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