Patient Services Associate - Middletown (On-Site) - Bilingual Required (English and Spanish) Full T

Job Description Summary:

Job Description:

ROLE AND RESPONSIBILITIES

Patient experience

• Provide exceptional customer service to all patients, visitors and callers

• Oversee the safe, efficient, and comfortable atmosphere of the reception area

• Greet patients and other visitors to the agency and assist them as appropriate

• Review schedules to ensure accuracy and fill appointment opportunities

• Schedule and reschedule appointments in accordance with CHC scheduling guidelines

• Collect, verify, update and document patient demographics, insurance information and forms

• Review and complete Telephone encounters (TEs) timely and accurately

• Reconcile patient visits daily

Insurance

• Verify active insurance coverage and status and keep information updated

• Collect patient payments, balances and copays

• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date

• Complete end of day reporting and ensure records balance

Phones

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines

• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA

• Consistently ensure and maintain patient confidentiality

Other

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement

• Support Operations Manager in monitoring inventory of supplies for the office

• Meet and exceed assigned individual and departmental goals

• Other duties and projects as assigned

QUALIFICATIONS

• Associates degree, medical office or medical assistant degree required

• Bilingual skills, Spanish speaking, required.

• Exceptional customer service skills

• Excellent Verbal and written communication skills

• Proven ability to multitask

• Problem Solving and critical thinking skills

• Excellent organizational skills

• Healthcare experience in Medical, Dental, or Behavioral Health preferred

• Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Hours may range from 8:00am-7:00pm Monday - Thursday, 8:00am-5:00pm Friday and 1 Saturday a month from 8:00am-4:00pm

• Minimal physical effort. Must be able to operate computer and telephone continuously

• Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:

• For Health & Wellness

• Medical plans with Health Spending and Flexible Spending Accounts

• Health Reimbursement Arrangement Accounts

• Dental and Vision Plans

• Wellness Incentive Program

• Life and Disability Insurance

• Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.

• For Financial Success

• 403(b) plan with a discretionary company match after 1 year of employment.

• For Great Work Life Balance:

• Paid time off

• Paid Parental Leave

• Paid holidays

• Employee Assistance Programs

• For Professional and Educational Advancement

• Tuition Reimbursement

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Community Health Center of Middletown

City:

Middletown

State:

Connecticut

Time Type:

Full time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.