Patient Service Representative

Location:

Sioux Center, IA

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Sioux Center Health is seeking a qualified individual to join our team! Sioux Center Health has been designated a Top 100 Critical Access Hospital by The Chartis Center for Rural Health, awarded a Top Workplace honor by The Des Moines Register, and won Best of the Northwest in 12 healthcare categories. Sioux County also ranked #6 in the nation for being one of the Healthiest Communities according to U.S. News & World Report and CVS. There's a reason we are a recognized healthcare leader.

Position Highlights

Additional Job Description

Summary

• The Patient Services Representative registers patients that come into the clinic, accepts payments for clinic charges and billings, performs general clerical duties, and distributes patient information as appropriate. This position may also be responsible for basic data entry duties including, but not limited to: batching charges for data entry, entering charges, payment and discounts.

General Hours of Work

• Monday through Friday - rotating Saturdays

Education and/or Experience

• High School diploma or GED. Computer experience preferred. Bi-lingual experience preferred but not required.

Certificate, Licenses, Registrations

• N/A

Essential Functions

• Coordinates appointment scheduling and follows the provider's scheduling needs. Maintains timely flow of patients.

• Assists the provider and nurse with other support duties as time allows, including but not limited to: making copies, opening mail, fax items, print forms, scanning into charts.

• Answers the provider's lines. Does not leave caller on hold or unattended for extended periods of time. Alerts appropriate personnel to urgent messages/issues that require immediate attention.

• Provides information to patients/visitors within scope of knowledge or refers to appropriate individuals. Prior to each visit, update insurance and patient demographics, print an encounter form and sign the consents. Scan insurance cards, driver's license, and consent form. At the visit collect the co-pays or co-insurance and any old balance. Prints or sends via portal the patient visit summaries.

• Makes follow-up phone calls as advised by physician or nurse.

• Greets patients, visitors, and co-workers in a prompt, courteous and helpful manner.

• Responsible for overseeing the maintenance of equipment and ordering supplies for the department.

• Files and retrieves patient medical records. Maintains adequate filing and retrieval systems to assure prompt availability of records.

• Scans reports received into the appropriate patient chart.

• Copies medical records for patients at their request for transfer of records following established policies and procedures.

• Accurately scans in reports and forms.

• Faxes necessary medical record information to satellite clinic location.

• Responsible for producing forms for the clinic.

• Print and distribute transcribed dictation, letters, i.e. correspondence.

• Enters personal checks onto the patients account (if applicable). Enters charges (if applicable).

• Explains and enrolls patients into AveraChart patient portal.

• Performs other duties and responsibilities as assigned.

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at ~~~.

Additional Notices

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.