Patient Registration I - Patient Access - Resource - Varied Shift

Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements:

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.

• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts

• Ensuring that payer sources and payment arrangements and options have been discussed

• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)

• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account

• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Preferred Qualifications:

• Previous registration/medical office experience 

• One year customer service experience

• Excellent written and oral communication skills

• Computer literate and very strong with Excel

• Ability to work collaboratively with team members