Patient Care Representative

Overview:

This is a Full-Time Patient Care Representative role.

Salary range $22-$25 an hour.

2 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities:

• Interact with patients in a positive professional manner via telephone and in person

• Schedule and confirm appointments

• Review and educate patients on treatment plans and financial responsibilities

• Accurately confirm insurance benefits, communicate and collect patient payment obligations. 

• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information

• Respond to and reply to requests for information

• Maintain strict compliance to HIPPA and patient privacy

• Perform other related job duties as assigned

Qualifications:

• Excellent customer service skills

• Clear speaking and telephone voice

• Positive attitude and energetic personality

• Comfortable in computerized environment

• Ability to multitask