Patient Access Specialist- Connect Switchboard

Overview

At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.

Schedule:

• Must be available for morning, days, evenings, and weekend coverage. Our ideal candidate has open availability.

• This is a role that will help cover where support is needed and coverage for PTO on the team, but you will have your schedule in advance.

What You Can Expect:

• Deliver customer service by handling registration, scheduling, referrals, and inquiries for patients, providers, and the public.

• Ensure clear, professional communication, addressing both verbal and written interactions.

• Explain financial options, insurance coverage, and organization policies to support payment processes.

• Utilize technology and tools to efficiently manage departmental workflows.

• Support after-hours scheduling and urgent inquiries for Treasure Valley Switchboard, Language Services, and Children's Services.

Qualifications:

• Education: High School Diploma or equivalent

What's in it for you

At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

Default: Location : City Boise

Category Admin/Clerical/Customer Support

Work Unit Switchboard System Office

Position Type Flex

Work Schedule VARIABLE

Requisition ID 2024-93567

Default: Location : Location US-ID-Boise

Work Location : Name 800 E Park Blvd, Boise, St. Luke's Plaza 4