Scottish Rite for Children • Dallas, TX 75219
Job #2790508307
Our patients are our number one priority! We're committed to giving children back their childhood!
Patient Access Representative
Dallas - Hospital
Monday-Friday, 7:30-4:00
Duties/Responsibilities
Responsible for monitoring daily call center efficiency
Maintain departmental processes by ensuring quality assurance
Serve as a subject matter expert by supporting staff and downstream departments
Responsible for the on-boarding of new hires
Manage a high volume of incoming and outgoing telephone calls
Accurately schedule and re-schedule patient appointments in a timely manner
Accurately pre-register specific data elements prior to the patients scheduled date of service
Effectively communicate and coordinate patient appointments with downstream departments
Add insurance coverage and update the billing system to reflect the insurance status of the patient
Responsible for completing assigned work queues
Alter clinic schedules in electronic medical record (EMR)
Assist with departmental coverage as requested
Required Skills/Abilities
High school diploma or equivalent required
Associate's degree preferred
Medical appointment scheduling experience preferred
Knowledge of hospital call center duties are helpful
Minimum typing speed of 40 wpm required
Must possess excellent written and verbal communication skills
Ability to manage multi-line phone system and headset needed
Demonstrate basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults
Good computer and public relations skills needed
At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer.
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