Parts & Service Coordinator - Houston

Summary:

We are hiring an experienced Parts and Service Coordinator. This position will coordinate field service technicians, parts sales, and local inventory control. Work closely with Customer Support, Field Service, Inventory management, and other internal departments to ensure excellent customer service. This position is located in the Houston area.

Essential Duties and Responsibilities:

· Work closely with customers to coordinate repair service requests

· Submit work orders for any repairs or maintenance required for equipment

· Recognize the correct component as a solution to a customer's need.

· Assist customers in accurately identifying the parts required.

· Work closely with customers to ship and call parts needs

· Develop customer relations by providing requested services- order processing, order status, service repairs, warranty requests, product changes, etc.

· Process parts orders

· Work closely with the Aftersales control manager to place transfer parts orders

· Perform cycle counting to ensure accurate inventory

· Verify correct parts are being shipped and will call

· Greet office visitors and callers, making them feel welcome and comfortable and answering any questions.

· Support the service technicians’ staff by completing various general administrative tasks, such as creating service quotes and invoicing.

· Develop a working knowledge of Putzmeister products

· Perform additional duties as assigned or required.

Qualifications:

· Good communication, written, and organizational skills

· Basic computer experience

· Excellent problem-solving and customer service skills

· Detail-oriented, self-motivated individual able to work well independently and in a team environment

· Forklift, crane, and heavy lifting equipment experience

· SAP experience is a plus

· Mechanically inclined

Education/Certification/Training:

· High school diploma or equivalent

· An Associate or Bachelor’s Degree in a related discipline or the equivalent in relevant experience is strongly preferred

· Mandatory safety training (see “Total Compliance Management” program)

· On-the-job training

Work Environment/Physical Demands:

· While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch frequently required parts.

· Ability to regularly lift and move up to 70 lbs.

· Specific vision abilities required by this job include close, peripheral, and the ability to focus.

Work Environment:

· While performing the duties of this job, the employee is in a typical office/warehouse environment, occasionally exposed to noise and dust.

· Safety glasses/goggles must always be worn while in designated shop areas.

The above information includes the general details necessary to describe the principal duties of the job identified. It shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.