Parking Supervisor

Overview:

PARKING SUPERVISOR

The main purpose of the Parking Supervisor is to be primarily responsible for ensuring an excellent customer experience and maintaining daily parking operations at Hardenberg St. Garage.

Responsibilities:

Primary

• Oversee onsite parking attendants

• Inspect and ensure all systems are operational in the garage (PARCS, PGS, EV Chargers, Elevators, etc.)

• Ensure all PARCS terminals and pay stations are stocked with tickets

• Ensure cash pay stations have sufficient change on hand

• Assist parking attendants with guest inquiries or issues entering or exiting

• Ensure we provide exceptional level of customer service

• Create employee parker credentials in PARCS system

• Create validations when requested

• Cover for parking attendants while on break

• Provide manager with reports as needed

• Assist customers with vehicle issues (jump start, tire inflate)

• Create incident reports (MVA’s, Injury, Damage)

• Periodic inspection of all floors, stairwells of parking garage, ensure vehicles parked properly, nothing out of ordinary, inspect for debris and trash, lighting operational, etc.

• Monitor PGS system to ensure employees are parked in designated area.

• Ensure a general level of safety with the garage

Qualifications:

Desired Qualifications:

• A minimum of 5 years of experience in off-street parking operations

• Professional certifications in parking management a plus

• Experience with parking revenue control systems a must

• Experience with monitoring CCTV a must

• Excellent customer service skills with the ability to interact with customers in a manner consistent with the values of Middlesex County Improvement Authority

• Experience in developing and managing relationships with stakeholders, and others

• Ability to be available during nights and weekends

• A valid driver's license is required

Physical Job Requirements:

• Stand/move about – frequently, 50%

• Sitting – frequently, 50%

• Occasional Pushing/Pulling – Up to 30lbs

Occasional Lifting – Up to 30lbs