Paratransit Dispatcher

Job Description

Position Title:Dispatcher

Reports to:Operations Manager

Status:Non-Exempt - Full Time

Salary Range:$20.00 - $22.00 per hour; Subject to Union contract.

SUMMARY: Directs the safe and timely movement of revenue service vehicles and operators. Monitors on-time performance and trip productivity, rescheduling trips as necessary to maintain system performance goals. Reviews and validates accurate operator timekeeping. Verifies and posts corrections to arrival and departure times, service type, fare type and amount to be collected, and other data points as directed. Provide riders with imminent vehicle arrival reminder calls, "where's my ride" information, same-day trip cancellations and same-day reservation bookings when available. Under supervision, assists in developing transit schedules, operator work run assignments, and related documents.

RESPONSIBILITIES:

• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Responds, records and resolves customer feedback via multiple channels.
• Communicates and coordinates with internal departments to help meet customer needs.
• Performs weekly audits that meet Transdev's policies and procedures.
• Assists with the preparation of daily schedules and work flow related to daily scheduling.
• Serves as an emergency contact for drivers in the field.
• Coordinates communications between drivers and other supervisory personnel.
• Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements.
• Other duties as required.

QUALIFICATIONS / REQUIREMENTS:

• High school diploma or equivalent, such as GED, required.
• Minimum one year of dispatch operations experience within the transportation industry.
• Excellent communication skills with ability to adapt to changing situations and listen to feedback.
• A customer service oriented mentality with attention to detail.
• Punctual with an emphasis on attendance
• Utilize computer software, proficient computer skills.
• Travel requirement (as a percent):
• Must submit to and pass a drug test and background check.

PHYSICAL REQUIREMENTS:

• 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Could perform physical activities such as movement / flexibility with arms, repetitive hand-wrist motion, and legs and moving the whole body, such as minor lifting, balancing, walking, stooping, and handling of materials.

About Transdev

Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. ~~~

EEO Statement:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace:

If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.

California applicants: Please Click Here for the CA Employee Privacy Policy.