Outreach Associate

Outreach Associate

Job Details

Job Location

Chicago, IL

Position Type

Full Time

Education Level

High School/GED

Salary Range

$18.00 - $19.00 Hourly

Travel Percentage

None

Job Shift

Any

Job Category

Customer Service

Job Description

STATEMENT OF PURPOSE: The Outreach Associate will be responsible for making outbound calls to insurance plan members, offering them compensation for a brief 5-7-minute survey. They will also be responsible for documenting results of the survey into a computer database. The position will also include reviewing voicemails and returning messages relating to survey questions. There is also some inbound call center work, relating to constituents returning voicemails. This position requires high quality customer service as well as exceptional communication skills.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO

• Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedures;

• Maintain up-to-date knowledge of John H. Stroger Hospital of Cook County policies and procedures as they apply;

• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner;

• Respond to telephone inquiries within the set departmental staffing and time parameters;

• Report problems that occur and assist with the resolution, continually looking for and suggesting process improvements

• Update patient demographic

• Ensure accuracy in data entry through a multitude of systems;

• Performs other duties as assigned by Supervisor.

QUALIFICATIONS:

• High School diploma or equivalent required;

• Health Care and/or contact center experience preferred;

• Must be able to speak English clearly and professionally;

• Able to work with a database and navigate through a Windows environment required, e.g., logon/logoff, cut/copy/paste, minimize/maximize; knowledgeable of Microsoft outlook, Instant message

• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy;

• Ability to effectively work within established contractual turnaround times;

• Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks.

• Proven ability to work as a member of a team is required;

• Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations;

• Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:

• 10 days paid vacation

• 12 paid holidays

• 6 sick days accrued over the year, up to 16 days available to be accumulated

• Insurance Eligibility the 1st of the month after 30 days of employment

• Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered

• Short/long term disability

• Life insurance 2x salary

• Employee recognition events

• Company matched 401(k) plan

• Reasonably priced delicious food options on site (except at Glenview location)

• Access to micro-kitchens

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service .