Order Management Specialist

Aston Carter's client is seeking and Administrative Assistant to join their team!

Key Responsibilities

Customer Service

• Answer telephone calls

• Answer counter inquiries

• Answer customer emails

Repairs

• Receive and process repairs

• Ticket/assign to technician

• Send estimates when required

• Ship equipment back to customer

• Create FSB (billing) when applicable

• Create Service Bench for warranty repairs

RMA'S (return merchandise authorization):

• Obtain RMA for repairs

• Obtain customs documents

• Obtain RMA for customer's and project's equipment for credit or exchange

Invoicing

• Create FSB for Demand Services

• Create customized invoices for projects

• Submit project invoices to customers

• Submit invoices for maintenance contracts to customers

Purchasing

• Obtain quotes from Vendors

• Create requisitions

• Follow-up on delivery

• Receive material and create GR in SAP

• Distribute material as required

• Maintain PO list

Accounts Payable

• Code invoices, get approval & send to A/P for payment

• Assist accounts payable when required

Accounts Receivable

• Assist accounts receivable when required

• Assist customers with invoicing problems & questions

Service Contracts

• Maintain contract files

• Follow-up on maintenance contract renewals with Service Manager

• Prepare renewals when needed

• Submit invoices to customers

• Create Dynamics incidents for calls & repairs

Office/Facilities:

• Take care of the day to day needs for the office

• Order building supplies

• Create Receipts in SAP for items received

• Create and maintain all necessary forms required and make them available to all other employees

• Order & maintain office equipment

• Maintain all files (customers, brochures, parts orders, equipment orders, etc.)

• Prepare & send quotes to customers

• Create files for orders received

• Process FSB

• Ordering replacement DOA customer's equipment

• Create warranty claims for repairs when applicable

• Assist all the sales people when required

• Order business cards

• Orders equipment brochures & specification sheets

• Prepare binders for customers

• Order Demo Equipment

Assist various other departments

• Assist project Management when required

• Assist service manager when required, provide information

• Assist Finance team when required

Human Resources

• Supply forms to employees

• Provide information to employees

Additional Skills & Qualifications

Must Haves

• 3+ years of experience (administration, order management, parts technician, service dispatcher, dispatcher)

• Microsoft suite experience

• Excel intermediate

Nice to Have

• SAP experience

• Microsoft Dynamics experience

• Education (Business degree would be preferred)

• Industry: technology preference, service industry, IT, transportation industry

Experience Level

Intermediate Level

À propos d'Aston Carter:

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, la chaîne d'approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du Fortune 500. Nous sommes fiers d'avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.

La diversité, l'équité et l'inclusion

Chez Aston Carter, la diversité et l'inclusion constituent le pont vers l'équité et la réussite de notre personnel. La diversité, l'équité et l'inclusion (DE&I) sont ancrées dans notre culture par :

• L'embauche des talents diversifiés ;

• Le maintien d'un environnement inclusif par une autoréflexion permanente ;

• La mise en place d'une culture de soin, d'engagement, et de reconnaissance par des résultats concrets ;

• L'assurance des opportunités de croissance pour nos gens.

Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à ~~~ (~~~) pour connaître d'autres options d'accommodement.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.