Operations Manager

What You'll Do

As an Operations Manager for the SVP of Cisco's Campus Connectivity business you will bolster our Strategy and Planning team. In this pivotal role, you'll orchestrate the alignment, accountability, and performance excellence of Campus Connectivity through adept program management.

• Develop rigor with the establishment of processes, project plans, timelines, and accountability to build organization-wide, operational excellence with critical results such as Quarterly Business Outlooks (QBOs), Monthly Business Reviews (MBRs), and Objectives and Key Results.

• Collaborate with leadership and key partners to understand the needs of the business.

• Identify key partners, ensure alignment, and collaborate with them at all levels of the organization to foster a culture of transparency and accountability and promote open communication.

• Prepare and present progress reports, schedule meetings, supervise action items, and share status to completion and next steps.

• Identify and implement constant improvement through data analysis, identifying key trends, recognizing challenge areas, suggesting adjustments to stay on track, and preparing reports to enable operational improvement through the strategic management and analysis of business drivers and practices.

• Serve as a subject matter expert on processes, procedures, and systems used to accomplish the establishment of routine measures against goals and enable the organization with needed understanding, training, and mentorship for their support.

Who You'll Work With

Cisco's Campus Connectivity business is part of the wider Cisco Networking organization, which comprises of Catalyst Switching, Catalyst Center, and ISE & SDA - product lines that represent the core of Cisco's overall portfolio and bookings. This is an outstanding opportunity to work with a cross functional team of product and engineering leaders, business operations, human resources, finance etc. and help organize the future of Campus Connectivity. If you are passionate about technology, have a proven track record of driving alignment across teams, able to communicate effectively with leadership and senior executives across multiple functions; this opportunity will offer visibility and impact across Campus Connectivity.

Who You Are

You demonstrate mastery in using various project management tools and methodologies to efficiently plan, implement, and supervise initiatives across diverse projects and teams. Also, you thoughtfully move between planning and action, setting up strong, consistent processes for teams to work together and carry out strategies using data first for decision-making.

You seamlessly articulate strategies and results to leaders, peers, and partners with simplified written and verbal communications and thrive collaborating closely with a diverse team of experts, taking charge of pivotal projects - and seamlessly handling critical initiatives through shifts and evolution.

Basic Qualifications

• Bachelor's degree or equivalent experience in Business Administration, Management, or a related field.

• 8+ years in an operations role with experience driving operational excellence and delivering measurable results.

• Experience with Microsoft Office including MS PowerPoint, MS Excel, Workboard and SharePoint

Preferred Qualifications

• A master's degree or equivalent experience is a plus.

• Leadership experience

• Project Management Professional (PMP) certification is preferred but not required.

• Track record of thriving in highly matrixed global organization

• Strong relationship building and influencing skills, and high emotional intelligence.

• Demonstration of both critical thinking and tactical execution

• Collaborative engagement style with shown ability to develop and track complex projects with multiple partners.

• Experience leading operational initiatives to improve efficiencies and effectiveness.

Why Cisco?

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.