Operations Manager

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

We are seeking a dynamic and experienced Operations Manager to manage and grow our strategic partnership with Boeing. The ideal candidate will be responsible for overseeing the day-to-day relationship, ensuring customer satisfaction, and driving business growth by identifying new opportunities within the Boeing account. This role requires excellent communication skills, and a proactive approach to account management.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management (~~~)

Essential Functions:

• Serve as the primary point of contact for Boeing, fostering strong, long-term relationships with key stakeholders.

• Understand Boeing's business needs, objectives, and challenges, and provide tailored solutions to meet their requirements.

• Develop and implement account strategies to achieve sales targets and business objectives.

• Coordinate with internal teams, including sales, engineering, product development, and customer support, to ensure seamless service delivery.

• Identify and pursue new business opportunities within the Boeing account to drive growth.

• Monitor account performance, track key metrics, and prepare regular reports on account status, sales forecasts, and business opportunities.

• Negotiate contracts, pricing, and terms of service with ABM operations in collaboration with legal and finance teams.

• Resolve any issues or conflicts that arise, ensuring a high level of customer satisfaction.

• Stay informed about industry trends, market conditions, and competitors to provide strategic insights and recommendations.

• Have a working knowledge of P&L statements.

• Assumes responsibility for covering customer accounts as required to support vacancies, vacations, and holiday replacement coverage.

• Execute Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies and zero incidents. Ensure that company policy and all safety requirements are administered properly

• Assist operational teams with reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims

• Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.

• Reviews daily labor for assigned customer accounts

Qualifications:

• Excellent communication, negotiation, and interpersonal skills.

• Ability to build and maintain strong client relationships.

• Strategic thinking and problem-solving abilities.

• Must be able to prepare documents using Microsoft Office Suite including Word, Excel, and PowerPoint.

• Proficiency in CRM software and Microsoft Office Suite.

• Ability to work independently and collaboratively within a team.

• Strong organizational skills and attention to detail.

• Willingness to travel as needed to meet with clients and attend industry events.

• Excellent communication skills both written and verbal.

• Must have experience in a customer focused environment.

• Proven ability to work with and communicate with front line employees as well as upper-level management team.

Preferred Qualifications:

• Bachelor's degree preferred but not required

• Proven experience as an Operations Manager or in a similar role, within the aerospace or defense industry preferred

• Strong understanding of the aerospace market, including key players, trends, and regulatory requirements preferred

• Experience working directly with Boeing or other major aerospace companies.

• Knowledge of aerospace manufacturing processes and supply chain management.

• Familiarity with government contracting and compliance.

Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more.

ABM values the rich diversity of its workforce. We strive to foster a work environment of respect and engagement that harnesses our workforce's diversity to our common goal of providing prompt and superior client service.

ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ~~~. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

-ABM does not sell or share your personal information.

-We collect basic personal details like your name and address, work history, and other employment related personal information. We also collect Sensitive Personal Information like race/ethnicity because we are required to do so by law.

-We collect this information in order to process your employment with us.

-We will keep your information for as long as is required by law.

Prior to the submission of your personal information, please review our Employee Privacy Notice. (~~~) If you are from California, please review our California Employee Privacy Notice (~~~) .