Operations Manager

Overview

Responsible for planning, organizing and directing activities of associates in Environmental Service department to ensure safe, smooth and efficient operations and providing the best patient experience possible.

Compensation: $65,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff & Management (~~~)

Operations

• Plans and administers activities of the Environmental Services associates to ensure continuous operation and timely delivery of services. Establishes priorities, assigns work, and monitors performance, quality and timeliness. Assigns and reassigns work based on workload and daily priorities.

Leadership

• Gives direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction.

• Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations.

• Functions as a resource to staff and hospital team members.

Communication

• Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and interdepartmentally.

• Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management.

• Demonstrates effective written communication skills in written reports.

• Attends administrative meetings and participates in assignments as requested.

Fiscal Accountability

• Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines.

• Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time.

• Plans and implements staff scheduling, position controls, and attendance control procedures.

• Assures all supplies/equipment are purchased through approved vendors.

Data Utilization

• Assesses and utilizes appropriate data in order to improve operations.

• Views everything with a process improvement mindset.

• Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner.

Service Excellence

• Supports the implementation and administration of HSS Patient Experience Program.

• Promotes a customer service mindset at all times to both internal and external customers.

• Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.

• Supports TQM/Customer Services Initiatives.

• Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s).

• Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery.

Human Resources

• Develops/coaches associates to ensure fullest potential is reached.

• Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments.

• Ensures work assignments and schedules meet department and facility needs to maintain quality standards.

• Ensures department Training Programs at all sites are being conducted within appropriate timeframes.

• Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.

• Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process.

Safety

• Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures.

• Ensures department compliance with all regulations and policies.

• May participate in hospital and/or ABM safety committees.

• Other duties as assigned

Responsibilities:

• Maintains a professional appearance at all times.

• Participates in scheduled department meetings.

• Completes annual age-specific competencies

• Remains compliant with mandatory Hospital Education

• Fulfills TB, Immunization, and Employee Health Requirements

• Remains compliant with department specific education and skill sets

REQNUMBER: 106218

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.