Operations Manager I

Operations Manager I

Customer Service and Support (~~~ Service and Support)

Location

Farmington Hills, Michigan, United States of America

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Job Title

Operations Manager I

Job Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

You will

• Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly

• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date

• Be an enabler to remove both internal and external roadblocks and help team to resolve challenges

• Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions

• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories

• Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation

• Work closely with client contact on reporting and forecasting

• Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)

• Work with internal functional resources and external partners to develop an effective coaching and training platform

• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience

• Lead the team to influence buying/renewal process to achieve greater client satisfaction

You have ?

• Minimum 3 years of proven work experience in a sales leadership role (or similar)

• Consistent track record of success with a passion for exceptional customer experience and driving team performance

• Must be well-versed in Selling methodologies

• Strategically minded with an operational outlook

• Excellent people management, leadership, and coaching skills

• Record of developing and retaining employees

• Ability to maximize revenue through best practices

• Knowledge of Microsoft programs

• Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences?

Location

USA Farmington Hills MI

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an EqualOpportunity/AffirmativeAction Employer including Disabled/Vets.

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