• Operations Expert

    Express • Garden City, NY 11530

    Job #2810068869

  • Overview:

    About PHOENIX 

    PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at ~~~ and ~~~

    Store Name:
    Roosevelt Field Responsibilities:

    Express is seeking

    a

    Retail

    Operations Expert

    to join

    our team

    The Operations Expert will

    assist

    in providing a great in-store shopping experience for

    our retail

    customers by leading the merchandise flow processes confirming

    the product

    is available and sized.

    Key Responsibilities

    • Providing coaching and training for stockroom associates as needed.

    • Process shipping and receiving orders according to Express time and efficiency standards.

    • Replenish product as needed.

    • Process freight and sensor product.

    • Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.

    • Coordinate product pricing and markdowns.

    • Provide check-out support to customers as needed.

    • Process fulfillment transactions quickly and accurately to ensure customer satisfaction.

    • Share information on product, promotions, and loyalty programs.

    • Assist Sales Associates during onboarding and training.

    • Assist with product launches changes according to company SOP.

    • Assist customers as needed on the sales floor with locating product and/or online orders

    • Deliver on all aspects of the customer experience model.

    • Other essential functions may occur as directed by your supervisor

    Required Experience & Qualifications

    • Education: High School or Equivalent

    • Years of Experience 0 - 2 relevant job experience - minimum 6 months

    • Meets defined availability criteria, including nights,

      weekends

      and non-business

      hours

    • Proficient in use of technology (iPad, registers)

    Critical Skills & Attributes

    • Demonstrates strong customer service

      skills

    • Strong verbal and written communication skills specifically with customers, sales leadership team and associates

    • Demonstrated collaborative skills and ability to work well within a

      team

    • Ability to multitask and handle multiple customers and/or processes at

      once

    Benefits and Compensation 

    PHOENIX

    offers a range of benefits to help protect full-time

    associate’s

    health and long-term financial security including:

    • Medical, pharmacy, dental and vision coverage

    • 401(k) and Roth 401(k) with Company match

    • Merchandise discount

    • Paid Time Off

    • Parental leave for new moms and dads

    Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to

    participate

    in the 401(k) and Roth 401(k) with Company match.

    Additionally, part-time associates are eligible to receive an Express merchandise discount, to

    participate

    in our Learn & Earn incentive program, and to choose voluntary benefits through

    YouDecide

    Pay Range:
    $67,000 - $106,000 Closing:

    If you would like to know more about the California Consumer Privacy Act click here

    An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX

     only hires individuals authorized for employment in the United States.

    PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please

    call ~~~ and say 'Associate Relations' or 

    send an e-mail to

    ~~~

    and let us know the nature of your request and your contact information.

    Notification to Agencies

    Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement

    and

    approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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