Ombudsperson

Working Title: Ombudsperson

Job Class: State Program Administrator Principal

Agency: Office of Cannabis Management

• Job ID : 81159

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/21/2024

• Closing Date : 10/28/2024

• Hiring Agency/Seniority Unit : Office of Cannabis Management

• Division/Unit : Social Equity

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually

• Classified Status : Classified

• Bargaining Unit/Union : Minnesota Association of Professional Employees (MAPE)

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (~~~/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of Cannabis Management is currently seeking an Ombudsperson to enhance and ensure integrity and fairness within the Minnesota cannabis industry by investigating complaints related to cannabis law, facilitating dispute resolutions, and providing informed recommendations on social equity matters.

This position is located in St. Paul and may telework from home two days per week and is expected to be in the office three days per week.

A successful incumbent in this position will be able to

• Investigate and resolve complaints related to the Office of Cannabis Management to ensure all complaints are handled efficiently, timely, and effectively

• Provide technical assistance and dispute resolution guidance to stakeholders involved in the cannabis industry

• Maintain the highest level of confidentiality and integrity and remain unbiased in complaint review/investigation

• Provide consultation and education to clients and the public about cannabis regulations, social equity, and the complaint resolution process

Minimum Qualifications

To facilitate proper years of service crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

• Three (3) or more years of experience conducting administrative investigations, mediation, and/or dispute resolution. A bachelor's degree in psychology, human resources, law, criminal justice, public administration, public policy, or social services may substitute for one (1) year of experience.

• Experience providing advocacy services to clients

• Excellent organizational/case management skills sufficient to manage multiple tasks with attention to detail and ensure deadlines are met

• Human relations skills sufficient to work effectively with a variety of stakeholders

• Ability to maintain confidentiality and remain unbiased in reviewing complaints and allegations

• Ability to celebrate diversity and a strong commitment to a respectful and inclusive work environment

Preferred Qualifications

• Bachelor's degree (or higher) in psychology, human resources, law, criminal justice, public administration, public policy, or social services

• Experience providing individual consultation, education, or technical assistance to clients and the public

• Experience in government administration and/or the cannabis industry

• Knowledge of MN cannabis laws, rules, and regulations

• Knowledge of the MN legislative process

• Knowledge of social inequities in the cannabis industry

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• SEMA4 records check (applies to current and former state employees only)

• Employment reference check

• Conflict of interest review

• Criminal background check

The Office of Cannabis Management will not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ~~~ or email ~~~ . Please indicate what assistance is needed.