Oil Changers Assistant Manager (958)

At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan "Drive Thru. Drive Happy."

Do you have a passion for cars? Our lube shop is looking for an assistant manager to oversee daily operations and lead our team. If you have experience in customer service and team leadership, we want to hear from you! Apply now to join our team.

Oil Changers will provide you with all the training necessary to take your skills to the next level which will help you leverage your skills anywhere you go! Did we mention that we LOVE promoting from within?

• Reports To: Store Manager
• Supervises: Lube Technician
• Nature of Work: Responsible for assisting the Manager in providing (or in the Manager's absence, providing) efficient and quality service to customers. Can be given primary responsibility for specific functions within the store as directed by the store manager.

Supplemental Pay: (Not guaranteed)

Monthly Crew Member Bonus:

Directly related to performance in key areas such as, YOY car count growth, YOY sales growth, meeting minimum Service Averages, positive online reviews etc.

Tip Program:

A collection of all tips reviewed via credit card transactions distributed amongst all crew members, excluding the store manager. The number of tips that go to each crew member is based on the hours worked for the month.

Your Benefits:

• Health insurance, dental and vision
• Ancillary Benefit Options
• Flexible spending account/Health savings account
• 401(k) with matching
• Paid time off/Sick time
• Employee discount

Essential Job Functions:

• Open and Close the Station on time.
• Monitor workflow to ensure that vehicles are serviced within specified time limits.
• Provide daily supervision and training to Lube Technicians, including coaching, counseling, corrective action and performance evaluation; monitoring staffing levels and adjusting accordingly.
• Meets sales goals.
• Complete daily, weekly and monthly paperwork.
• Provide service to customer vehicles, including checking and changing fluids and filters, airing tires; provide specialized service including but not limited to transmission, differential and radiator services; input customer and maintenance information into computers; explain service to customers and accept payment for services.
• Maintain proper cash controls (i.e. follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
• Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints.
• Observe and comply with safety rules and regulations.
• Perform related duties as assigned.

Knowledge, Skills and Abilities:

To successfully perform the essential functions of the position, the employee must be able to read and write English. Previous supervisory experience is preferred. Good technical knowledge and math skills are required. Equipment operation includes overhead and floor mounted oil and grease guns, differential pump, transmission fluid exchange machine, hand tools, computer, cash register, telephone, credit card machine and calculator. The employee must be able to reach overhead to a height of four feet. Additionally, they should be comfortable with constant bending, stretching, and stair use. The employee must be able to communicate effectively with customers and co-workers and respond to communication calls from co-workers. Mobility is required.

Scope of Position:

This position reports directly to the Manager and has supervisory responsibilities for store personnel.

Working Conditions:

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces and hot-cold temperatures.

Major Accountabilities:

• Timeliness and quality of service provided.
• Meets sales goals.
• Well trained and efficient staff; effective employee relations.
• Effective and timely labor control.
• Timely and accurate paperwork; timely and accurate data input in computer.
• Effective and accurate cash controls.
• Prompt and courteous customer service.
• Safe work habits for self and store personnel.
• Clean and proper uniform and good hygiene; enforces requirements for store personnel.

Job Type:

• Full-time

Shift: Day shift

Work Location: In person