Office Specialist II

The position will provide office and administrative work in support of the Office of Professional and Occupational Regulation (OPOR) and its Director ensuring that OPOR and its licensing entities are able to meet their operational and processing needs; assist with administrative functions related to licensing, complaint processing; legislative support; customer service, procurement and revenue processing; and assist with other responsiblites as assigned.

• Provide administrative support to the Office of Professional and Occupational Regulation, OPOR director and board managers.
• Support the agency by providing excellent customer service to the public such as answering phones and written communications.
• Understanding of, or willingness to learn, licensing and document management software
• Support the agency with procurement and expense processing
• Support the agency with scheduling and reporting
• Support the agency with legislative tracking
• Develop and recommend new work methods and administrative policies/procedures to improve work practices
• Maintain open lines of communication with management to ensure administrative needs are met

• Excellent communication and customer service skills
• Ability to adapt, adjust and prioritize work to meet the needs of diverse programs and competing demands
• Ability to use independent judgement, initiative and decision making on complex administrative matters
• Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations
• Ability to effectively interact with others of widely divergent backgrounds, interests, and viewpoints
• Ability to initiate, coordinate, implement, and evaluate administrative activities
• Ability to effectively plan and adjust work operations to meet planned and unexpected changes
• Ability to maintain confidentiality

Training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.

Preference may be given to candidates with experience using Advantage, ALMS and DocuWare applications.

Questions about this position should be directed to Joan Cohen at ~~~

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application, please download and print one here ~~~ or contact our office at ~~~. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to ~~~. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit
  • Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage
  • The State of Maine pays
  85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance
  • The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan
  • The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.