Office Specialist - Contact Center

Job Description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women's health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

For our clients and their families, getting health information when you need it can be crucials and often a phone call is the first step towards accessing our health care services. The Contact Center's friendly staff supports and promotes the organization's physician and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.

If you are highly organized and great communicator, you could be our next Office Specialist and provide valuable administrative support by assisting with class registration and referral services to callers. You will schedule appointments and assist with patient registration, as well as provide administrative support for the department. We are looking for someone motivated and proactive who has great communication and people skills, and shares our commitment to delivering the highest quality health care to Hawai'i's people.

Location: Hawaii Pacific Health, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: High School or equivalent. Basic computer skills. One (1) year experience with extensive customer contact in a health care setting or sales/marketing experience.

Preferred Qualifications: Associate's degree and/or equivalent combination of education, training and experience. Health care experience.

EOE/AA/Disabled/Vets

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Starting Hourly Rate: 18.02

Position Office Specialist - Contact Center

Category Administrative

Employment Type Employee

Location Hawaii Pacific Health, Honolulu, HI

Req ID 26116