Office Assistant I - Specialty Outpat Clinic (Float)

UPMC invites you to apply for the Office Assistant I position! This full-time role offers a Monday to Friday schedule, 8 AM to 4:30 PM. As a float position, you'll travel between Bayfront Digestive Disease and Bayview Breast, with occasional support at other UPMC Physician Network offices as needed. We are looking for a detail-oriented multitasker who excels in a fast-paced environment. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

• Verify essential patient information and records in the medical record and computerized scheduling system to ensure accuracy.

• Schedule, coordinate, and reschedule patient appointments efficiently while relaying necessary messages to staff and providers.

• Greet and register patients in a friendly and timely manner, providing clear instructions and directions.

• Inform relevant departments of patient arrivals, executing proper check-in and check-out functions.

• Maintain a clean and organized waiting area, ensuring the beverage station and reading materials are well-stocked.

• Prepare patient charts for upcoming appointments, ensuring all relevant information is included.

• Answer phone calls, screen calls, take messages, and provide accurate information regarding appointments and testing.

• Maintain updated physician schedules to ensure patients are scheduled correctly and appointments are confirmed, while completing necessary paperwork like encounter forms and referrals.

• Utilize the automated financial management system for scheduling, information verification, charge entry, co-payment collection, and reconciliation tasks, adhering to UPMC Health System policies and procedures while maintaining strict confidentiality of medical records.

Required

• High school diploma or GED

• 1 year work experience, preferably in a medical office setting

Preferred

• Knowledge of medical terminology

• Word processing and computer experience

• EPIC knowledge

• Customer service experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran