Norfolk Benefits Solutions Specialist

Job Description

An employer is seeking a Benefits Support Specialist in the Norfolk, VA area. Responsibilities include:

Serves as primary point relationship owner for assigned Benefits clients, including Benefits Administration and Annual Enrollment.

Supports / oversees the data gathering, requirements analysis and employer's project management activities associated with the maintenance of proprietary product and related interfaces/connections during the clients annual enrollment period.

Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.

Supports configuration and maintenance of proprietary platform and other employer products as it relates to Benefits.

Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account managers, client leadership, etc.) to support the configuration of the proprietary application and associated integration/connections resulting in a successful annual enrollment event.

Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides proprietary product Benefits expertise.

Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolves errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.

Researches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other business unit associates.

Works with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.

Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing

Provides service support related to the administration of health & welfare benefit programs to the client and internal business partners & service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, proprietary product and/or other client problems.

Coordinates communication with appropriate benefits, internal business partners or third-party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and proprietary product functionality.

Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and processes, proprietary product and other products as applicable to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement, proprietary product or other service application rollouts, and service training. Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.

Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors

Provides consultative benefits support and best practices to assigned client book of business.

Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both the employer and non-employer service providers such as Section 125/FSA, COBRA, 401(k), etc.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

2 Years of experience in Client Support or Benefit Administration functions.

Bachelors Degree in a Business-related field or equivalent education and experience required.

Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in "reactive" situations. SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred

Payroll, Accounting, HRIS & project coordination experience a plus.

Basic knowledge of proprietary product (or other enterprise PR & H&W) products and a proven proficiency of navigating the organization (or other) to resolve client requests required preferred. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.