• Network Technician

    JW Affinity ITGrand Prairie, TX 75050

    Job #2810173402

  • Overview:

    We are looking for a Network Technician to join our team!

    Job Description

    • Three to five years of experience as a Network Technician. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation.
    • Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
    • Support other network personnel as required with the installation/modification of network infrastructure and components. Support during off-hours and weekends may be required for maintenance windows and break/fix.
    • Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. May perform first- and/or second-level problem determination first level is help desk. Interfaces with users and/or network vendors.
    • Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair. Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done. Ensure compliance with standard IT security rules and regulations

    Responsibilities:

    Primary Skills:

    • Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:
    •  Logically configure network switches and tools/testing devices.
    • Complete patching of circuits into switches.
    • Perform network closet clean-up, switch port optimization, and survey work as needed.
    • Operate network test equipment (layer 1-3).
    • Monitor and take appropriate action from network alerts generated from management tools.
    • Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.

    Additional Skills & Experieince:

    • Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests).
    • Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
    • Administer network asset tool to help assist in data integrity.
    • Administer network drawings and documentation tools.
    • Support after-hour network change control maintenance windows as needed.
    • Assist with other network personnel to maintain well organized network equipment storage areas.
    • Assist with network equipment RMA activities as needed.
    • Update and maintain AutoCAD and Visio drawings.

    Qualifications:

    Benefits

    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k,with matching)
    • Life Insurance Plan
    • PTO
    • Short Term & Long-Term Disability
    • Internet & Phone Allowance (for applicable roles)
    • Wellness Resources (EAP)
    • Pet Insurance
    • Work-Life balance
    • Flexible Hours
    • Full-Time Permanent Positions

    JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. ?JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council. 

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